Summary
Overview
Work History
Education
Skills
Websites
Certification
Volunteer Experience
Additional Information
Languages
Timeline
Generic
Karim  Abu Kraiem

Karim Abu Kraiem

Toronto,Canada

Summary

Dynamic Floor Manager with proven success at XYZ Restaurant & Lounge, enhancing guest satisfaction through strategic operations and team leadership. Skilled in conflict resolution and POS systems, I improved table turnover by 15% and trained staff to ensure consistent service excellence. Passionate about delivering exceptional customer experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Floor Manager / Server

Sahara Restaurant & Lounge
Toronto, Canada
05.2022 - Current
  • Managed FOH operations and team of 10+ during high-volume shifts serving up to 200 patrons.
  • Enhanced table turnover by 15% through strategic seating and optimized shift rotations.
  • Trained new staff and implemented onboarding practices that improved performance consistency.
  • Introduced guest recovery strategies that led to a 20% improvement in satisfaction scores.

Server

Shishalicious Lounge
Mississauga, Canada
05.2020 - 04.2022
  • Delivered friendly and efficient service to over 80 guests daily.
  • Prepared custom espresso drinks, and promoted new menu items to increase sales.
  • Maintained cleanliness, organization, and compliance with food safety protocols.
  • Built a loyal customer base through personalized interactions and consistent service.

Education

GED -

George Brown College
Toronto, ON
08-2025

High School Diploma -

Mississauga Secondary School
Mississauga, ON
09-2021

Skills

  • Customer Service
  • Guest Relations
  • POS Systems
  • Team Leadership
  • Scheduling
  • Food Safety
  • WHMIS
  • Upselling
  • Product Knowledge
  • Conflict Resolution
  • Time Management
  • Multitasking

Certification

  • Smart Serve Certified, Ontario
  • WHMIS Certification, 2023
  • Food Handler Certification, Toronto Public Health

Volunteer Experience

Event Assistant, Food Bank Fundraiser, Toronto, ON, Summer 2023, Assisted in food booth operations and guest support at a community event serving 400+ attendees., Helped manage setup, flow, and clean-up for successful event logistics.

Additional Information

Flexible availability including evenings, weekends, and holidays., Available upon request.

Languages

English
Professional
Arabic
Professional

Timeline

Floor Manager / Server

Sahara Restaurant & Lounge
05.2022 - Current

Server

Shishalicious Lounge
05.2020 - 04.2022

GED -

George Brown College

High School Diploma -

Mississauga Secondary School
Karim Abu Kraiem