Karim Abu Kraiem
Toronto,Canada
Summary
Dynamic Floor Manager with proven success at XYZ Restaurant & Lounge, enhancing guest satisfaction through strategic operations and team leadership. Skilled in conflict resolution and POS systems, I improved table turnover by 15% and trained staff to ensure consistent service excellence. Passionate about delivering exceptional customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Floor Manager / Server
Sahara Restaurant & Lounge
Toronto, Canada
05.2022 - Current
- Managed FOH operations and team of 10+ during high-volume shifts serving up to 200 patrons.
- Enhanced table turnover by 15% through strategic seating and optimized shift rotations.
- Trained new staff and implemented onboarding practices that improved performance consistency.
- Introduced guest recovery strategies that led to a 20% improvement in satisfaction scores.
Server
Shishalicious Lounge
Mississauga, Canada
05.2020 - 04.2022
- Delivered friendly and efficient service to over 80 guests daily.
- Prepared custom espresso drinks, and promoted new menu items to increase sales.
- Maintained cleanliness, organization, and compliance with food safety protocols.
- Built a loyal customer base through personalized interactions and consistent service.
Education
GED -
George Brown College
Toronto, ON08-2025
High School Diploma -
Mississauga Secondary School
Mississauga, ON09-2021
Skills
- Customer Service
- Guest Relations
- POS Systems
- Team Leadership
- Scheduling
- Food Safety
- WHMIS
- Upselling
- Product Knowledge
- Conflict Resolution
- Time Management
- Multitasking
Websites
Certification
- Smart Serve Certified, Ontario
- WHMIS Certification, 2023
- Food Handler Certification, Toronto Public Health
Volunteer Experience
Event Assistant, Food Bank Fundraiser, Toronto, ON, Summer 2023, Assisted in food booth operations and guest support at a community event serving 400+ attendees., Helped manage setup, flow, and clean-up for successful event logistics.
Additional Information
Flexible availability including evenings, weekends, and holidays., Available upon request.
Languages
English
Professional
Arabic
Professional
Timeline
Floor Manager / Server
Sahara Restaurant & Lounge
05.2022 - Current
Server
Shishalicious Lounge
05.2020 - 04.2022
GED -
George Brown College
High School Diploma -
Mississauga Secondary School
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