Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sara Doll-Greenhow

Winnipeg,Manitoba

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Detail-oriented with strong organizational skills.

Overview

3
3
years of professional experience

Work History

Restaurant & Banquet Server/Bartender, Beer Cart Attendant, Floor Manager, Banquet Manager

Lakeview Hecla Resort
08.2020 - 10.2023
  • At Lakeview Hecla Resort, I worked a plethora of positions in the restaurant, banquet & golf course but my most recent & most important position was that of Banquet Manager where on days with no events I also worked in the restaurant as the Floor Manager to aid the Food & Beverage Manager
  • As Banquet Manager, my responsibilities included creating a weekly schedule, keeping costs & labour at budget, create daily lists for my team to follow, washing laundry regularly, sitting down with the Sales & Catering Manager as well as the Chef to look over BEO's together & coordinating regularly with them, thinking quickly to solve problems & accommodate all guests needs, place weekly orders, interviewing, hiring, orientation, training, disciplining team members appropriately when needed, setting up, serving & taking down events, keeping an accurate monthly inventory & keeping my department clean & organized.
  • As Floor Manager, my responsibilities included overseeing the restaurant to ensure all team members were motivated & productive, aiding team members & guests with questions, complaints & problems, working any position needed when down a team member, communicate with Chef, Sous Chef & Kitchen Staff then finishing all shifts with a daily report.

Server

Sushi Daruma
2019 - 2020
  • As a Server, my responsibilities included welcoming guests, seating, preparing restaurant tables with special attention to sanitation, recommending dishes & drinks, take & serve orders, answer questions, make accommodations as needed, work as a team with other restaurant servers and kitchen staff, handle complaints or problems with a positive attitude, take & prepare to-go orders, issue bills, accept payment, cash out at the end of the shifts as well as opening & closing cleaning duties.

Host, Busser, Trainer & Take-Out Specialist

Olive Garden
2017 - 2019
  • As a Host & Busser my responsibilities included ensuring the dining area was clean & set prior to guests arrival, clean & reset tables after the guest's departure, welcome guests & greet them upon their departure, provide accurate wait times and monitor waiting lists, retain, plan & manage reservations, escort guests to dining area as well as maintain a clean reception & bathroom
  • After approximately a year with the company, I received a promotion, becoming a Take-Out Specialist My responsibilities in this position were taking, placing, preparing & delivering our guest's take-out & catering orders I was responsible for cashing out all servers at the end of their shifts, ensuring that all their numbers matched, the proper amount of cash was given or received by each server & balancing my own till at the end of the shift On slower shifts I was also responsible to expedite, prepare salads & cook breadsticks
  • I later was again promoted to train new employees on how to do the positions previously listed We were trained on how to properly train team members, which contributed to my skills & love for being a leader.

Education

University 1 -

University Of Manitoba

CPR Level C Certification -

Canadian Red Cross
06.2023

Diploma -

Miles MacDonnell High School
06.2019

Safe Choices Certification -

LGCA
02.2019

Driver Education Training -

MPI
2016

Skills

  • Hiring and Training
  • Full Service Restaurant Background
  • Customer Service
  • Labour & Cost Management
  • Team Leadership
  • Manage Inventory
  • Food Safety Procedures
  • Microsoft Word & Excel

Languages

English
French

Timeline

Restaurant & Banquet Server/Bartender, Beer Cart Attendant, Floor Manager, Banquet Manager

Lakeview Hecla Resort
08.2020 - 10.2023

Server

Sushi Daruma
2019 - 2020

Host, Busser, Trainer & Take-Out Specialist

Olive Garden
2017 - 2019

University 1 -

University Of Manitoba

CPR Level C Certification -

Canadian Red Cross

Diploma -

Miles MacDonnell High School

Safe Choices Certification -

LGCA

Driver Education Training -

MPI

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Sara Doll-Greenhow