Chaeha Park
Winnipeg,MB
Summary
Dynamic professional with a proven track record at Earls Kitchen + Bar, enhancing customer satisfaction and streamlining operations. Excelled in team collaboration and multitasking, significantly increasing sales through expert upselling and comprehensive product knowledge. Skilled in customer service and effective time management, consistently exceeding productivity targets and fostering customer loyalty.
Overview
5
5
years of professional experience
Work History
Host, Server, Server Assist, Hourly Floor Manager
Earls Kitchen + Bar
07.2022 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Sales Brand Ambassador
Ralph Lauren
11.2019 - 07.2022
- Maintained knowledge of current promotions and product features.
- Trained new Sales Brand Ambassadors on company policies, product knowledge, and effective selling techniques.
- Increased customer loyalty through personalized sales interactions, providing expert product knowledge and recommendations.
- Provided exceptional customer service, addressing concerns and ensuring satisfaction with purchased products.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Shaftesbury High School
Winnipeg, MB06-2021
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Languages
Korean
Native or Bilingual
Timeline
Host, Server, Server Assist, Hourly Floor Manager
Earls Kitchen + Bar
07.2022 - Current
Sales Brand Ambassador
Ralph Lauren
11.2019 - 07.2022
High School Diploma -
Shaftesbury High School
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