KAREN WILSON
Toronto,ON
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Clerical & Registration Associate
William Osler Health Centre
Toronto, ON
01.2003 - Current
- Entered patient information into Meditech systems with a focus on accuracy and data integrity.
- Communicated with paramedics, hospital staff, and departments to facilitate critical care under pressure.
- Managed high call volumes and multi-channel communication efficiently in a fast-paced setting.
- Maintained confidential documentation and records with precision and attention to compliance standards.
- Demonstrated strong teamwork and independent decision-making during emergencies and peak demand.
- Collaborated with healthcare teams to streamline patient intake procedures, reducing wait times significantly.
- Trained new staff on registration protocols and system navigation, fostering a knowledgeable workforce.
- Managed patient registration processes, ensuring accurate data entry and compliance with health regulations.
- Coordinated scheduling for clinical appointments, enhancing workflow efficiency across departments.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Improved customer satisfaction with timely and accurate registration data entry.
- Verified insurance eligibility and obtained necessary authorizations for services, reducing billing errors.
Medical Secretary
Dr. Manning & Dr. Rogers
Brampton, ON
01.1998 - 05.2005
- Handled urgent incoming calls and coordinated communication between medical professionals and patients.
- Maintained patient files, processed billing, and relayed sensitive medical information discreetly.
- Provided administrative support in a confidential, deadline-driven environment.
- Coordinated patient scheduling and appointment reminders to enhance office efficiency.
- Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
- Facilitated communication between patients and healthcare providers to resolve inquiries promptly.
- Processed insurance claims, verifying patient eligibility and coverage details efficiently.
Education
Diploma - Personal Support Worker
Academy of Learning
Toronto, ON09-2025
Diploma - Medical Administration
George Brown College
Toronto, ON06.2002
Skills
- Records & Data Entry (Meditech familiarity)
- Emergency Call Handling & Dispatch Coordination
- Microsoft Office Suite (Excel, Word)
- Fast, Accurate Typing & Proofreading
- Confidential Information Handling
- Shift Work & 24/7 Availability
- High-Stress Environment Performance
- Interpersonal Communication & Teamwork
- Public-Facing Administrative Support
- Geographical Awareness & Quick Recall
- Patient confidentiality
- Insurance verification
- Data entry proficiency
- Appointment scheduling
- Accuracy and precision
Languages
English
Full Professional
Certification
- CPR & First Aid (Current)
- Vulnerable Sector Screening (Current)
- Valid Ontario G Driver’s Licence
- Willing to complete additional emergency communications and police records certifications.
Timeline
Clerical & Registration Associate
William Osler Health Centre
01.2003 - Current
Medical Secretary
Dr. Manning & Dr. Rogers
01.1998 - 05.2005
Diploma - Medical Administration
George Brown College
Diploma - Personal Support Worker
Academy of Learning