Stacy Morrow
Acton,ON
Summary
Dedicated Clerical Associate with over seven successful years of admitting, registration and emergency experience in both hospital and community environments. Excels in communication, training and development and hands on teamwork strategies. Excellent and diverse knowledge of EMR software and history achieving high data output while maintaining quality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clerical Associate: Admitting & Registration
Halton Healthcare Services
08.2018 - Current
- Provided quality clerical support through data entry, document management, insurance billing, medical records, and EMR software.
- Ensured accurate data entry across inter hospital systems and maintained up-to-date records for improved operational efficiency.
- Enhanced department productivity by in the training and development of new hires on software systems, procedures, and best practices.
- Supported clerical productivity by assisting in training new hires on software systems, department procedures, and best practices.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies as the certified Joint Health and Safety Representative.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Manage daily clerical tasks such as answering phones, scheduling appointments, and stream lined patient flow through multiple departments levels to ensure smooth operations
- Provide compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed
Team Lead- Records Processing Specialist
MedChart
06.2020 - 08.2021
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Developed software for desktop and mobile operating systems.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Developed customized software solutions for diverse clients, resulting in increased satisfaction and repeat business.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
- Managed brand awareness by developing and implementing innovative marketing strategies.
Medical Office Receptionist
Prime Care Physicians
01.2020 - 06.2020
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Anticipated needs of medical professionals by preparing necessary documents beforehand, resulting in smoother appointments and less downtime between patients.
- Managed office bookkeeping with insurance billing and patient payments.
- Handled sensitive situations compassionately when dealing with distressed patients or families during the COVID Pandemic.
- Maintained patient databases and updated information in alignment with PIPA protocols.
- Assisted in developing marketing materials aimed at increasing awareness of the practice's services within the community.
Shift Manager
Starbucks Coffee Company
01.2013 - 10.2017
- Supervised of a team of 10 employees per daily rotation and oversaw quality compliance with company standards for food and services.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Excelled in every store position and regularly backed up front-line staff.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
Associate of Arts - Human Resource Management
George Brown College
Toronto, ON01.2018
Associate of Arts - Medical Terminology
ICS Canada
Toronto06.2018
Associate of Applied Science - Social Service Worker
Sheridan Institute of Technology And Advanced Learning
Oakville04.2012
Skills
- EMR Meditech Expanse, Sage, Mckesson, Citrix, Dovetale, EPIC and Microsoft Office
- Medical Terminology
- PIPA Compliance and Regulations
- Medical Records Management
- Medical Software Proficiency
- Medical Release of Information ROI processes
- First Aid and CPI Training
- Certified Joint Health and Safety
- Critical Thinking
- Training and Development
- Strong Problem Solver
- Medical Billing and Coding
- Teamwork and Communication
- Complex Problem-Solving
Certification
- Certified Joint Health and Safety Representative, SEIU
Timeline
Team Lead- Records Processing Specialist
MedChart
06.2020 - 08.2021
Medical Office Receptionist
Prime Care Physicians
01.2020 - 06.2020
Clerical Associate: Admitting & Registration
Halton Healthcare Services
08.2018 - Current
Shift Manager
Starbucks Coffee Company
01.2013 - 10.2017
Associate of Arts - Human Resource Management
George Brown College
Associate of Arts - Medical Terminology
ICS Canada
Associate of Applied Science - Social Service Worker
Sheridan Institute of Technology And Advanced Learning
- Certified Joint Health and Safety Representative, SEIU
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