Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Karen Pulongbarit

Edmonton,Canada

Summary

Proven multitasker and communicator, adept at enhancing customer experiences and streamlining operations, showcased during tenure at Starlight Casino. Excelled in regulatory compliance and efficient problem-solving, significantly improving service delivery. Mastery in cash handling and customer relationship management underlines a commitment to reliability and adaptability, driving positive outcomes in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Count Room

Starlight Casino
04.2017 - Current
  • Operated various count room equipment proficiently, resulting in efficient processing of large volumes of cash and coin.
  • Proactively identified potential issues or discrepancies during counts, taking corrective action as necessary to maintain accuracy standards.
  • Audited money drawers and hand or machine-counted large cash values.
  • Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.

Slot Attendant/Cashier

Starlight Casino
10.2013 - Current
  • Aided in maintaining regulatory compliance by adhering to established policies, procedures, and guidelines within the gaming industry.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
  • Ensured accurate record-keeping of transactions, maintaining detailed logs of jackpot payouts and machine repairs.
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Used POS system to enter orders, process payments and issue receipts.
  • Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.

Server/Bartender

Ricky's All-Day Grill
03.2021 - 06.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Mail/Package Handler and Sorter

Canada Post
05.2015 - 02.2016
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Used hand-held scanners and physical logs to accurately track item movements.

Dietary Aide

Revera Retirement Living
06.2014 - 03.2015
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Adjusted food preparation methods in accordance with customer requests.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.

Education

Diploma - Medial Office Administration

CDI College
Edmonton, AB
04.2023

Bachelor of Science - Psychology

Far Eastern University
05.2008

Bachelor of Science - Nursing

Far Eastern University
03.2007

Skills

  • Strong communication skills
  • Efficient multitasking
  • Adaptability and flexibility
  • Microsoft Office proficiency
  • Time management
  • Reliability and punctuality
  • Customer relationship management

Certification

  • Certified in Standard First Aid & CPR/AED level C Meets CSA Standard Z1210-17 - Intermediate Certificate number: 102093420
  • Workplace Hazardous Materials Information System (WHMIS)
  • AHSE (ASSOCIATE IN HEALTH SCIENCES EDUCATION)

Timeline

Server/Bartender

Ricky's All-Day Grill
03.2021 - 06.2023

Count Room

Starlight Casino
04.2017 - Current

Mail/Package Handler and Sorter

Canada Post
05.2015 - 02.2016

Dietary Aide

Revera Retirement Living
06.2014 - 03.2015

Slot Attendant/Cashier

Starlight Casino
10.2013 - Current

Bachelor of Science - Psychology

Far Eastern University

Bachelor of Science - Nursing

Far Eastern University

Diploma - Medial Office Administration

CDI College

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Karen Pulongbarit