Summary
Overview
Work History
Education
Skills
Timeline
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Karen L'Heureux

Beaumont,AB

Summary

Registered Optician equipped with hands-on experience in providing precise eyewear fittings and exceptional customer service. Skilled in lens prescription interpretation, frame adjustments, and vision correction assessment. Strong team collaborator focused on achieving optimal patient outcomes and adapting to changing needs. Known for reliability, technical expertise, and patient-centric approach.

Overview

2026
2026
years of professional experience

Work History

Registered Optician

Trifecta Optometry
08.2023 - Current


  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
  • Collaborated with optometrists to develop tailored vision care plans, addressing each patient's unique visual needs.

Registered Optician

Precision Eye Care
08.2018 - 08.2023
  • Tailored eyewear solutions to customers' lifestyle needs, resulting in increased customer satisfaction and loyalty.
  • Contributed to significant increase in repeat business by establishing loyal customer base through exceptional service and follow-up care.
  • Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
  • Managed inventory effectively, ensuring diverse and adequate selection of eyewear for various customer preferences and prescriptions.
  • Enhanced customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
  • Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.

Registered Optician

Dr. Shelly Hook, OD
08.2007 - 08.2018
  • Assisted patients with lens and frame selections, based upon the doctor's recommendations.
  • Met with frame suppliers to manage new product orders, product returns.
  • Maintained clean and organized work and frame gallery areas.
  • Lens edging and mounting in the office and experience custom tinting lenses for patients.
  • Eyewear quality checks to ensure high standards and customer satisfaction.
  • Fitting and delivery of eyewear.
  • Invoicing and insurance submission for eyewear and related products.

Registered Optician

LensCrafters
2004 - 08.2007
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.

Registered Optician

Shopper's Optical
08.1997 - 2004
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.

Education

Optical Sciences

N.A.I.T.
Edmonton, AB
04-1999

Skills

  • Client support
  • Health insurance verification
  • Advanced optical measurement techniques
  • Eyeglass fitting expertise
  • Knowledgeable in progressive lens technology
  • Skilled in lens replacement and repair
  • Proficient in optical equipment use

Timeline

Registered Optician

Trifecta Optometry
08.2023 - Current

Registered Optician

Precision Eye Care
08.2018 - 08.2023

Registered Optician

Dr. Shelly Hook, OD
08.2007 - 08.2018

Registered Optician

Shopper's Optical
08.1997 - 2004

Registered Optician

LensCrafters
2004 - 08.2007

Optical Sciences

N.A.I.T.

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Karen L'Heureux