Karanpreet Walia
Surrey,Canada
Summary
Dynamic and motivated professional with 10+ years of experience in customer service with proven record of generating and building relationships, retail sales. Adaptable leader with an ability to work independently and developing opportunities. Hardworking, precise and detail-oriented person with strong and proven skills to multi-task in tight deadline-driven environment.
Overview
13
13
years of professional experience
Work History
Collection Agent
Canada Revenue Agency
Surrey, Canada
07.2021 - Current
- Notify Debtors of overdue payments and accounts by telephone, mail, and registered mail
- Resolve collection issues by making payment arrangements by telephone
- Recommend further action or discontinuation of service in cases where payment is not forthcoming
- May work with online accounts and systems
Retention Specialist
Rogers Communication
Vancouver, Canada
06.2020 - 07.2023
- Connecting and building rapport with a variety of customers by actively listening to customers, asking the right questions and offering solutions (products and services) which cater to their needs
- Successfully managing key relationships with management teams of multi-family units (MDU), generating leads, qualifying prospects and executing sales to make Rogers the preferred brand for prospective tenants
- Developing and executing a plan to increase market share and penetration, and overall revenue by working closely with the Rogers management and marketing teams
- Analyzing customer information, providing recommendations on possible improvements to the existing products and services and offering long-term solutions to retain customers
- Effectively communicating information, troubleshooting technical service issues, determining root causes of problems and finding appropriate resolutions for the customers
- Organizing marketing events and selling programs through face-to-face and virtual interactions at MDU lobbies, customer premises, community spaces and virtual platforms
Retail Sales Specialist
Rogers Communication
Surrey, Canada
06.2019 - 06.2020
- Interacted with multiple customers daily, built strong customer base by providing personalized product guidance, resolving issues, following up on purchases, and helping with billing
- Increased Customer Experience score to 90% percent by maximizing daily sales, attracting & engaging clients, providing quality customer service in a fast-paced environment
- Conducted all cash and credit transactions ensuring 100% accountability for all of the daily undertakings and money in the store’s safe and bank deposits
- Acted as an ambassador of Rogers to the customers and provided them with world-class customer experience
Postal Clerk
Canada Post
Surrey, Canada
05.2018 - 05.2019
- Company Overview: Permanent Part Time
- Provided customers with adequate information regarding mail regulations, postage rates and answer other related questions
- Recorded and maintained daily transactions including cash, checks and credit/debit cards and generate business reports for management
- Permanent Part Time
Sales Associate
OSL Retail Services - Walmart
New Westminster, Canada
11.2017 - 04.2019
- Successfully achieved all the targets and Key Performance Indicators set up the organisation (OSL Retail), keeping in mind and matching the Walmart sales and service standards
- Supervised, monitored and trained all associates including new hires on daily basis; set up schedules and confirmed completion of daily goals and acted with professionalism and integrity
- Assisted customers with determining cellular phone and plan needs, resolved customer service issues, and acquired required knowledge and understanding of multiple wireless companies and technologies
- Performed administrative tasks such as replenishment of product on sales floor, inventory, answered multiple phone lines, filed paperwork, and maintained a clean environment
- Followed proper procedures for on-boarding and off-boarding employees as outlined by Operations and Human Resources and effectively managed payroll and timekeeping
Shift Supervisor
Cultures
Surrey, Canada
11.2014 - 11.2017
- Delivered exceptional customer service by implementing 'Customer Comes First' attitude which resulted in an improved employee engagement and customer satisfaction score
- Recognized and reinforced individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition
- Managed cash and credit registers, policies and ensured accurate handling and daily reporting of transactions to the managers; followed procedures for safe food preparation, assembly, and presentation
Customer Service Supervisor
Tim Hortons
Toronto, Canada
09.2011 - 10.2014
- Oversaw the day-to-day operations of the store, trained new hires, managed, motivated and assigned staff shifts, and assisted in retail sales and customer satisfaction
- Prepared a wide variety of brewed coffee drinks and espresso coffee drinks, provided quality beverages and food products by carefully adhering to recipe and presentation standards
- Worked together with team members, demonstrated proficient interpersonal skills; maintained a clean, organized and prepared store environment, adhering to all health, safety and sanitation guidelines
Education
Post Graduate Diploma - Business Administration and Management
Humber College
Toronto, ON04.2013
Bachelor of Commerce - Business/Commerce, General
Lyallpur Khalsa College
Punjab, IN01.2010
Skills
- Interpersonal skills
- Communication skills
- Microsoft Office
- Data gathering
- Information compilation
- Report preparation
- Business presentations
- Marketing presentations
References
- Vandana Pahwa, Collection Officer, Canada Revenue Agency, 07/01/21 - Present, Surrey, BC, +1 (416) 839-2757, vandana_dabur@yahoo.com
- Shilpy Kumar, Store Supervisor, Rogers Communication, 12/01/20 - 02/01/22, Surrey, BC, +1 (778) 927-8685, Shilpykumar@gmail.com
Highlightsandskills
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Advanced proficiency in Microsoft Office platform and ability to develop and present presentations and spreadsheets.
- Ability to gather data, compile information, and prepare reports, develop basic business and marketing presentations.
Timeline
Collection Agent
Canada Revenue Agency
07.2021 - Current
Retention Specialist
Rogers Communication
06.2020 - 07.2023
Retail Sales Specialist
Rogers Communication
06.2019 - 06.2020
Postal Clerk
Canada Post
05.2018 - 05.2019
Sales Associate
OSL Retail Services - Walmart
11.2017 - 04.2019
Shift Supervisor
Cultures
11.2014 - 11.2017
Customer Service Supervisor
Tim Hortons
09.2011 - 10.2014
Post Graduate Diploma - Business Administration and Management
Humber College
Bachelor of Commerce - Business/Commerce, General
Lyallpur Khalsa College