Renuka Parmar
Customer Service
Summary
Dedicated Customer Service professional and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Collection Agent
BIL GOSLING OUTSOURCING
Newmarket, ON
08.2021 - 04.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional communication to find mutually beneficial solutions.
- Achieved performance goals on consistent basis.
- Collected on delinquent accounts to reduce overdue balances.
- Documented customer payment interactions and account statuses for future reference.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Researched billing errors and discrepancies to initiate corrective action.
- Responded to customer inquiries and provided detailed account information.
- Maintained high volume of calls and met demands of busy and productive group.
Call Center Agent/Tech Support
Eclerx
Chandigarh, Chandigarh
05.2016 - 08.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained and managed customer files and databases.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
Education
Project Management - Project Management
Georgian College , Barrie
Barrie, ON 05.2020 - 2023.05
Bachelor of Science -
Panjab University
Chandigarh 04.2014 - 05.2016
Skills
Call center experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Collection Agent
BIL GOSLING OUTSOURCING
08.2021 - 04.2023
Project Management - Project Management
Georgian College , Barrie
05.2020 - 2023.05
Call Center Agent/Tech Support
Eclerx
05.2016 - 08.2020
Bachelor of Science -
Panjab University
04.2014 - 05.2016
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