Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yeilenys Analay Rodriguez Curbelo

North York,ON

Summary

Dynamic professional with a proven track record in debt recovery and exceptional customer service, honed at Transworld Systems Canada Inc. (TSI) and Payless Store. Excelled in building relationships and achieving goals through assertiveness and excellent communication. Skilled in multitasking and adaptability, consistently exceeding sales targets and enhancing client satisfaction. Professional communication skills, including fluency English and Spanish

Overview

9
9
years of professional experience

Work History

Collection Agent

Transworld Systems Canada Inc. (TSI)
10.2018 - 01.2025
  • Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
  • Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
  • Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
  • Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
  • Assisted in training new hires, sharing knowledge on effective collection techniques and compliance requirements.
  • Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.

Customer Service

Payless Store
09.2017 - 01.2018
  • Exceeded sales goals by Number% utilizing exemplary customer service skills.
  • Provided excellent customer service, addressing concerns promptly and courteously.
  • Provided outstanding customer service on phone and in person.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Utilized exceptional customer service skills to satisfy all needs.

Food Attendant and Preparation

Rabba Fine Foods
06.2016 - 09.2017
  • Assisted customers with information regarding menu offerings and nutrition information.
  • Developed strong rapport with guests through attentive listening, engaging conversation, and personalized recommendations based on their preferences.
  • Adhered to all safety and sanitation standards while preparing and delivering food.
  • Maintained a clean and organized work environment for optimal food preparation and safety standards.
  • Cleaned and maintained dining area and condiment stations.
  • Utilized strong multitasking skills to manage multiple orders simultaneously, resulting in timely delivery of meals to customers.
  • Prepare food including deli sandwiches, soups, and salads as per customer request

Education

Bachelor - Nursing

University of Medical Sciences
Las Tunas ,Cuba

Skills

  • Goal oriented
  • Debt recovery
  • Assertiveness
  • Financial aid
  • Patience and persistence
  • Call center experience
  • Stress tolerance
  • Client relations
  • Organization skills
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Relationship building
  • Self motivation
  • Professionalism

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Collection Agent

Transworld Systems Canada Inc. (TSI)
10.2018 - 01.2025

Customer Service

Payless Store
09.2017 - 01.2018

Food Attendant and Preparation

Rabba Fine Foods
06.2016 - 09.2017

Bachelor - Nursing

University of Medical Sciences

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Yeilenys Analay Rodriguez Curbelo