Elode Prudencio
Montréal,Canada
Summary
Adept at driving customer satisfaction and retention, I leveraged empathy and negotiation skills at Rogers to resolve billing issues and retain clients effectively. My tenure at Banque National honed my debt recovery expertise, consistently exceeding recovery targets. Proficient in Microsoft Office, I excel in fast-paced environments, demonstrating a commitment to excellence and punctuality.
Overview
15
15
years of professional experience
Work History
Collection agent
Banque National
07.2023 - 02.2025
- I would do outbound calls to do payment arrangement for delinquent credit cards, lines of credits and loan
Customer service agent
Rogers
07.2019 - 07.2023
- The main task consists of resolving customer billing issues
- Help resolve complaints that were done for orders and try to retain customers by offering new plans or promotions
Claims Administrator
Computershare
06.2017 - 10.2018
- It was a contract job for limited time to help people process their claims from compagnies
- Volkswagen diesel class action
Retention Agent
ADT
06.2016 - 02.2017
- The main task would be to retain customers who wanted to cancel their alarm monitoring systems, by offering upgraded packages
Customer service and sales agent
IOS Montreal
10.2010 - 06.2016
- High-paced job would handle technical services, billing disputes as well as advertise some deals or products
Sales representative
Vector
06.2010 - 10.2010
- Door to door salesmen for luxury knives
- I would do presentations of the product and explain the benefits
Education
Degree - Economics
Universite de Montreal
01.2013
High school diploma -
Lycée Rochambeau
01.2009
Skills
- Empathy
- Punctuality
- Issue Escalation
- Tech-savvy
- Microsoft Office
- Excel
- PowerPoint
- Debt recovery
- Goal oriented
- Issue investigation
- Negotiation
Affiliations
- I'm creative thinker who likes to think outside of the traditional.
- I 'm a very physical person who likes to stay in shape
- I do art as for of meditation.
Timeline
Collection agent
Banque National
07.2023 - 02.2025
Customer service agent
Rogers
07.2019 - 07.2023
Claims Administrator
Computershare
06.2017 - 10.2018
Retention Agent
ADT
06.2016 - 02.2017
Customer service and sales agent
IOS Montreal
10.2010 - 06.2016
Sales representative
Vector
06.2010 - 10.2010
Degree - Economics
Universite de Montreal
High school diploma -
Lycée Rochambeau
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