Ka Ping Noel Leung

Skilled manager with expertise in team leadership, planning, and organization. Developed throughout a successful career, these skills enable the ability to equip employees to handle daily functions and meet customer needs seamlessly. Dedicated trainer and mentor with exceptional management abilities and a results-driven approach that drives success for both the team and the organization.

Industry specific skills or qualifications: Customer Services Course

Communication: Annual Department zoom meeting

Organizational: Event Hold

Leadership: School House committee

First Aid: August 1991-August 1992

Health and Safety: The CBON Fundamental Infection Control certificate program is an online program

List Computer Skills: Internet Home Page Design/Window & Office/PowerPoint Workshop/Using FrontPage Workshop

Language skills: English/Mandarin/Japanese

Job Title : Customer Service Officer

Start Date: April 1995

End Date: August 2024

Employer : China Airlines

Job responsibilities: Customer Service Representative

- Handling ticket sales and reservations.

- Assisting passages with inquires and complaints.

- Managing flight changes and cancellations.

- Providing information about flights, baggage polices, and travel regulations.