Compassionate Registered Social Worker (ACSW) with extensive experience supporting individuals and families through client-centered intake, assessment, and referral processes. Skilled in active listening, triaging client needs, and connecting diverse populations to appropriate community resources. Adept at managing high-volume inquiries with professionalism and empathy, building strong partnerships with stakeholders, and fostering inclusive environments that respect individual preferences and cultural backgrounds. Passionate about improving access to counselling and social services and contributing to impactful, outcomes-driven programs.