Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Heather Knowler

Calgary,AB

Summary

Dynamic and skilled communicator prepared to bring expertise to new role. Expert in management and relationship building, with an emphasis on collaboration and flexibility to meet varying needs. Passionate about continuous improvement as a life long learner.


Overview

13
13
years of professional experience
1
1
Certification

Work History

Substitute Teacher

Calgary Board of Education
09.2014 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations.
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
  • Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.

Bartender Shift Manager

Saltlik Steakhouse
09.2012 - 08.2014
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Education

Medaille College
Buffalo, NY

Skills

  • Relationship building and management
  • Communication
  • Differentiated instruction
  • Adaptable
  • Classroom management
  • Positive reinforcement
  • Problem-solving

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade products.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Improved team productivity with morale-boosting incentives.
  • Specialized in substituting for elementary classes.

Languages

Spanish
Limited Working
French
Limited Working

Certification

  • Certified in CPR
  • Pubic Relations and Cultural Diversity Training
  • Sexual Assault and Harassment Training
  • Experiential Leadership Training

Timeline

Substitute Teacher

Calgary Board of Education
09.2014 - Current

Bartender Shift Manager

Saltlik Steakhouse
09.2012 - 08.2014

Education

Medaille College

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Heather Knowler