KANOGWAN (NOK) WONPENSRI
Victoria,BC
Summary
Customer-oriented General Manager with four years of experience focused on increasing revenues and expanding margin of a long life Canadian local company. Adaptive consistently executes and completes multiple tasks in competitive environments. Effective launching the creative new products, marketing strategies, and sustain the customers' loyalty. Third party Logistics provider (3PL) Warehouse Quality Assurance Manager, led P&G Thailand warehouse to reach 100% warehouse assessment as a 3rd warehouse in the world to reach Global P&G Quality standard. Supply Chain and Logistics Manager, led Supply chain improvement strategy and actions through product turn over lead-time reduction from 127 days to be 98 days, and led successfully business model change from in-housing warehouse to outsourcing. Country Logistics Leader, led project new warehouse building and go live operation on-time with high productivity and order fulfillment as per timeline. SEA (South East Asia Region) Logistics Operation Head, managed 3PL (Third Party Logistic) contracts on warehouse and distribution center operations, accounting company representative to co-ordinate, manage, and support 3PL’s warehousing and distribution by achieving with the outstanding performance. APAC (Asia and Pacific Region) Logistics and Customer Service Strategic and Operation Excellence Head, handled Logistics and customer service strategies and actions of 14 markets to deliver Customer Service strategics deployment, data analysis and Logistics project Logistics feasibility study and driving through.
Overview
27
27
years of professional experience
1
1
Certification
Work History
General Manager
Little Thai Place Inc. (LTP)
01.2022 - Current
- Manage foods service operation for 2 branches of LTP
- Financial Projection and Budgeting preparation and submission to Share holders
- Accomplish operations targets; quality, time, and productivity.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased company efficiency through operational streamlining and innovative management strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Successfully identified and analyzed market trends/data to identify potential growth opportunities in existing and emerging markets.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Southeast Asia (SEA) Logistic Heads
Zoetis Thailand Limited
12.2016 - 09.2018
- Managed 3PL contracts on warehouse and distribution center operations, accounting company representative to co-ordinate, manage, and support 3PL’s warehousing and distribution smoothly to fulfill customer’s orders in the right time, and in-full quantity
- Renewed and led bidding 3PL process, leading and accompany all internal and external parties who involve in sourcing process, bidding process, awarding, and contract reviewing.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Established and nurtured professional relationships with colleagues to foster a positive work environment with multinationals team in ASIA
Asia Pacific (APAC) Customer and Logistic Service- Sr. Manager
Johnson & Johnson (Thailand) Limited
11.2010 - 12.2016
- Thailand Logistics Lead, managed 3PL’s contracts on warehouse and distribution center operations, accounting company representative to co-ordinate, manage, and support 3PL’s warehousing and distribution smoothly to fulfill customer’s orders in the right time, and in-full quantity
- Led new warehouse building construction project, being project leader to lead team success of all project states: design, build, audit, approve, migrate stock, and go live
- ASEAN (Thailand, Malaysia, Vietnam, Indonesia): Logistics and Customer Service, Compliance and Operations Excellence
- APAC (14 markets): Logistic and Customer Service, Strategics deployment, Data and Project Logistics feasibility study and driving through.
Supply Chain Development and Logistics Manager
Mead Johnson Thailand Limited
03.2006 - 10.2010
- Led logistics business model transformation, being project leader to lead team accomplish warehouse operation changing model from in-housing to outsourcing
- Established Supply Chain Capability Development, leading on Strategic plan development and operation tactics
- Accounted on supply chain and warehouse annual budget, publishing proposal of budgets and presenting to Global Supply Chain Boards for approval.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
- Negotiated favorable terms with carriers, resulting in significant cost savings for the organization without compromising service quality.
- Reduced warehouse storage costs with effective space utilization strategies.
- Implemented suppliers management system that improved supplier reliability and quality of goods received.
- Successful leadership of the Material Management and Sourcing team through strategic implementation of sourcing strategies.
- Managed cross-functional teams to ensure timely delivery of products, maintaining high customer satisfaction levels.
- Managed Third party Logistics Service provider (3PL) to achieve goals
- Streamlined service operation bidding process
- Efficiently managed contract negotiations with external providers to secure favorable rates for facility leases, reducing company expenses.
Distribution Center Quality Manager
DHL Supply Chain Limited
04.2003 - 02.2006
- Led warehouse quality assurance and transportation operation, accomplishing department goals and taking Thailand P&G warehouse became world class warehouse
- Led warehouse team’s capability enhancement, improving operation standard to certify ISO9001, GMP, OH&S18000 for Worldwide Logistics Business
- Be a member of warehouse leadership team, deploying warehouse management system and strategies, and providing smooth day-to-day operating to achieve customer’s requirements.
- Streamlined processes and procedures, resulting in increased operational efficiency and productivity.
- Analyzed performance metrics to identify trends, gaps, and areas for improvement within the distribution center operations.
- Maintained accurate documentation related to quality assurance activities, audit findings, and corrective action plans for easy reference during future audits or evaluations.
- Performed thorough vendor evaluations and nurtured robust transportation vendors connections, guaranteeing superior services for the distribution center.
- Ensured successful implementation of client quality standards through diligent auditing.
- Implemented new quality assurance and customer service standards.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Implemented customer's new standard of operation (SOP) launches, effectively improving quality performance in warehousing and distribution operation
Demand Planning and Customer Service Manager
Strongpack Limited
01.2001 - 03.2003
- Managed and supervised demand planning team to ensure efficient customer order fulfillment.
- Confirmed successful delivery of orders for more than 40 customers
- Collaborated with sales and marketing team to achieve sales targets and generate revenues.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Production Manager
Procter & Gamble Thailand Limited
03.1997 - 12.2001
- Led the diaper production line to fulfill the planned quantity and production reliability (PR) target
- Maintained high production quality in accordance with standard operation procedures
- Oversaw cost management of production and spearheaded productivity initiatives.
- Effective collaboration with planners, quality team, and all supporting team to run production line with the most efficiency
- Manage 4 teams’ operation, 36 staffs for 24/7 production running.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Consistently achieved and surpassed internal operational standards and productivity targets.
- Delivered concise updates to senior management regarding project visibility and progress.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Monitored team budgets to keep projects on task and avoid waste.
- P&G Global Quality Assurance Capability (QAC) standard enhancement and successfully implementation
- Implemented preventive maintenance programs for equipment, extending their lifespan and minimizing downtime due to malfunctions.
- Partnered with the R&D team to seamlessly integrate new technologies, ultimately improving product features.
- Reviewed work for quality and compliance with company standards and design specifications.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence by apply the Analytic Trouble Shooting (ATS) tool.
- Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
- Championed safety initiatives within the workplace, leading to a significant decrease in accidents and injuries among staff members.
Education
Masters of Global Management - Business Management
Royal Road University
Victoria, B.C.12.2021
Bachelor of Industrial Engineering -
Chiangmai University
Chiangmai, Thailand03.1996
Skills
- Computer applications using MS office (Advanced)
- SAP, WMS: AS400 Warehouse operating system, POS (Point of Sales)
- ISO9001, SOX, Thai FDA regulation (Thailand)
- Professional presentation skills
- Lean operation: VSM (Value Stream Mapping)
- Data Analysis skills
- Staff Management and Team Leadership
- Training and coaching , and Staff recruitment
- Customer Relationship Management
- Profit & Loss (P&L) Management
- Process Improvements, Cost analysis and Saving
- Key Performance Indicator (KPI) Monitoring, Analysis and Improvement
- Troubleshooting expertise
- Sourcing and planning Strategies
- Business Administration
- Organizational Development
- Quality Management
- Risk Assessment and Crisis Management
- Vendor , Supplier and Contract Negotiations
Languages
Thai - Native Language
Native or Bilingual
English - Fluent of all speaking, reading, listening, writing and communication in working
Full Professional
Statusincanada
Canada Permanent Residence (PR)
Certification
- Professional Communication Certificate, Royal Road University - 2021
- ECSCM (Executive Certificate of Supply Chain Management), National University of Singapore - 2008
Timeline
General Manager
Little Thai Place Inc. (LTP)
01.2022 - Current
Southeast Asia (SEA) Logistic Heads
Zoetis Thailand Limited
12.2016 - 09.2018
Asia Pacific (APAC) Customer and Logistic Service- Sr. Manager
Johnson & Johnson (Thailand) Limited
11.2010 - 12.2016
Supply Chain Development and Logistics Manager
Mead Johnson Thailand Limited
03.2006 - 10.2010
Distribution Center Quality Manager
DHL Supply Chain Limited
04.2003 - 02.2006
Demand Planning and Customer Service Manager
Strongpack Limited
01.2001 - 03.2003
Production Manager
Procter & Gamble Thailand Limited
03.1997 - 12.2001
Masters of Global Management - Business Management
Royal Road University
Bachelor of Industrial Engineering -
Chiangmai University
- Professional Communication Certificate, Royal Road University - 2021
- ECSCM (Executive Certificate of Supply Chain Management), National University of Singapore - 2008
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