Kanika .
Brampton,ON
Summary
Dedicated and customer focused professional with 1.5 years of experience in customer service. Proven in enhancing customer satisfaction, I excelled at Frontizo Business Services, mastering complaint handling and communication. Leveraging call center experience and a positive attitude, I significantly improved client trust and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
Frontizo Business Services, (amazon).
10.2022 - 04.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Food Server and Greeter
The Hedgehog Cafe
04.2022 - 09.2022
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Education
Post Graduate Diploma - Business Studies And Economics
Centennial College of Applied Arts And Technology
Scarborough, ON05.2023
Bachelors of Commerce - Business Studies
Punjab University ,dav College
Chandigarh05.2023
Skills
- Outstanding communication skills
- Complaint Handling
- Customer Service
- Call center experience
Additional Information
canadian government has allowed me to work for 20 hours per week as per student work policy.
Timeline
Customer Service Agent
Frontizo Business Services, (amazon).
10.2022 - 04.2024
Food Server and Greeter
The Hedgehog Cafe
04.2022 - 09.2022
Post Graduate Diploma - Business Studies And Economics
Centennial College of Applied Arts And Technology
Bachelors of Commerce - Business Studies
Punjab University ,dav College
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