Shahzaib Khan
Srinagar
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to join a supportive team. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Supprt Associate
Frontizo Business Services Pvt Ltd.
11.2023 - 05.2024
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Boosted customer retention rates by providing exceptional support through phone, email, and chat interactions.
- Achieved high service ratings for consistently meeting and exceeding performance targets in call resolution times and quality assurance evaluations.
- Streamlined company processes with the implementation of new support software tools.
- Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
- Improved overall customer experience by proactively identifying areas for process improvement within the support department.
Store Manager
Zero Miles Grill & Cafe
03.2018 - 03.2019
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
BBA - Business
Punjab Technical University
Jalandar, Punjab, India07.2023
High School Diploma -
J&K Board of School Education
Srinagar,Kashmir12.2017
Skills
- Staff Training
- Staff Management
- Team Leadership
- Accurate Cash Handling
- Time Management
- Customer Service
- Better Decision Making
- Strong Communication
- Multitasking
- Leadership Abilities
Accomplishments
- Managed a store that exceeded company expectations in every category.
- Documented and resolved issues which led positive results.
- Supervised team of 10-15 staff members.
Fitness Freak
I believe in a healthy lifestyle And a healthy diet. Therefore, fitness helps me gain both of these.
Additional Information
Seeking to gain more experiences in business field and its related positions. I am passionately looking forward to work in an environment where I'm given the opportunity to improve different skills. I believe that working in a strong bonding team definitely helps achieve success and reach many goals.
Timeline
Customer Supprt Associate
Frontizo Business Services Pvt Ltd.
11.2023 - 05.2024
Store Manager
Zero Miles Grill & Cafe
03.2018 - 03.2019
BBA - Business
Punjab Technical University
High School Diploma -
J&K Board of School Education
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