Kani Shafaei
Nepean,ON
Summary
Results-driven individual with a solid track record in delivering quality work in sales and customer service. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Animal Care Expert & Keyholder
Pet Valu
12.2023 - Current
- Delivered exceptional customer service by providing expert advice on pet care products.
- Utilized product knowledge to recommend tailored solutions to customers.
- Managed store inventory, ensuring proper stock levels, and product organization.
- Achieved upselling targets, boosting store sales, while maintaining customer satisfaction.
- Processed transactions efficiently through POS systems.
- Educated customers on responsible pet ownership and care best practices.
Assistant Manager
Slice Station (Formerly 1 For 1 Pizza)
12.2015 - 05.2023
- Managed daily store operations, ensuring efficiency and high customer satisfaction.
- Increased revenue by 20% through strategic upselling and targeted sales promotions.
- Supervised and trained a team of 10 or more employees, improving staff retention and performance.
- Conducted inventory management, reducing waste, and optimizing stock levels.
- Implemented quality control measures to uphold product and service standards.
- Developed and managed social media marketing campaigns, increasing customer engagement by 30%.
Education
Acting: Film, Television & Voice-Over
Vancouver Acting School
01-2019
Bachelor of Arts - English
University of Ottawa
Certification
- Diplôme d’Études en Langue Française (DELF)
- Animal Care Expert Certification, University of California Davis Veterinary Program
- Pending- First Aid & CPR Training
- Google Digital Marketing Certification (In Progress)
Hard Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- Financial Management & Cash Handling
- Team Leadership & Supervision
- Sales & Upselling Techniques
- Inventory Management & Loss Prevention
- POS (Point of Sale) Operations
- Quality Control & Operational Efficiency
- Social Media Management
Soft Skills
- Customer Service Excellence
- Multilingual Communication (Fluent in French, Farsi, and Kurdish)
- Organization & Time Management
- Adaptability & Learning Agility
- Teamwork & Collaboration
- Networking & Relationship Building
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Kurdish
Native/ Bilingual
Farsi
Native/ Bilingual
Affiliations
- Language Proficiency- Fluency in English, French, Farsi, and Kurdish
- Community Outreach- Active in local animal rescues; coordinate donation drives.
- Social Media and Networking- Experience managing and growing online engagement.
- Photography and Videography- Experience managing and growing online engagement.
Timeline
Animal Care Expert & Keyholder
Pet Valu
12.2023 - Current
Assistant Manager
Slice Station (Formerly 1 For 1 Pizza)
12.2015 - 05.2023
Acting: Film, Television & Voice-Over
Vancouver Acting School
Bachelor of Arts - English
University of Ottawa
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