Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Miranda Elliott

Summary

Highly motivated and outgoing professional with extensive customer service and sales experience. Goal-oriented and well-versed in recommending merchandise based on individual requirements. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Animal Care Expert / Sales Associate

Pet Valu
03.2024 - Current
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Performed transactions quickly while maintaining a high level of customer satisfaction.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Completed Pet Valu's Animal Care Expert training program (17 hrs).
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Manager

Wavy
05.2021 - 12.2024
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.

Editor

Carleton University
02.2020 - 03.2020
  • Edited and reformatted a psychology text while adhering to internal style guidelines.
  • Maintained open lines of communication with authors throughout the editing process, resulting in smoother collaborations.
  • Improved overall readability of documents by reorganizing content and eliminating redundant information.

Education

Graduate Certificate - Addictions And Mental Health

Algonquin College
Ottawa, ON
12.2024

Bachelor of Arts - Forensic Psychology

Carleton University
Ottawa, ON
04.2022

Skills

  • Staff Management
  • Team Leadership
  • Document Proofreading
  • Interpersonal Skills
  • Communication
  • Collaboration
  • Problem Solving
  • Client Service
  • Sales Development
  • Strategic Planning
  • Marketing
  • Policy Implementation

Languages

English
Native or Bilingual

Certification

  • WHIMIS online training (YOW Canada, 2024).
  • OWHSA online training (YOW Canada, 2024).
  • COVID-19 online training (YOW Canada, 2024).
  • Sexual Violence Prevention Training for Students (Algonquin College, 2024).
  • Standard First-Aid and CPR-C (St. John's Ambulance, 2024).

Timeline

Animal Care Expert / Sales Associate

Pet Valu
03.2024 - Current

Manager

Wavy
05.2021 - 12.2024

Editor

Carleton University
02.2020 - 03.2020

Graduate Certificate - Addictions And Mental Health

Algonquin College

Bachelor of Arts - Forensic Psychology

Carleton University

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Miranda Elliott