Kanchana Sailaja Sreekantan
Moose Jaw,SK
Summary
Skilled accounts and administration professional with 8 years of experience in Accounts and Administration, polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements.with reputable companies viz. KS Auto Tech, Vaikom Satyagraha Smaraka Gandhi Museum and Kumily Gate Hotels and Resort
Overview
5
5
years of professional experience
Work History
Receptionist
Vaikom Satyagraha Smaraka Gandhi Museum
10.2020 - 11.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Issuing ticket
- Cash management
- Attendance checking
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
Concierge Supervisor
Kumily Gate Hotels And Resort
04.2017 - 08.2020
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Reduced guest complaints with proactive problem-solving and timely communication.
- Collaborated with hotel departments to ensure seamless service delivery for all guests.
- Implemented new procedures to optimize concierge team performance, resulting in higher guest satisfaction ratings.
- Mentored junior staff members to enhance their customer service skills and professional development.
- Maintained accurate records of guest preferences, enabling tailored services and personalized recommendations.
- Developed strong relationships with local businesses, securing exclusive deals and discounts for hotel guests.
- Done House Keeping activites
Education
P G Certificate - Business Management
Saskatchewan Polytechnic
Moose Jaw, SK2024
Bachelor of Arts - Commerce
Chand Academy
Kerala, India06.2012
Skills
- Contract Preparation
- File Maintenance
- Leadership
- Communication
- Team-Building, OrganizationalManagement,
- Trustworthy, Friendly
- Business Administration
- Office Administration
- Mail Handling
- Expense Reporting
- Customer Service
- Bookkeeping
Availability
Monday to Friday: 8 am to 11 am, 3 pm to Overnight
Saturday and Sunday: Open (Anytime)
Timeline
Receptionist
Vaikom Satyagraha Smaraka Gandhi Museum
10.2020 - 11.2021
Concierge Supervisor
Kumily Gate Hotels And Resort
04.2017 - 08.2020
P G Certificate - Business Management
Saskatchewan Polytechnic
Bachelor of Arts - Commerce
Chand Academy
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