Theophilus Amankwaah Sarfo
St. John's,NL
Summary
Dedicated and versatile professional with a proven track record across diverse roles in hospitality, personal care, security, and sales environments. Possessing a solid foundation in customer service and interpersonal skills honed through experiences as a hotel receptionist, personal care attendant, security officer, and sales associate. Known for exceptional attention to detail, adaptability, and problem-solving abilities, consistently delivering outstanding service and exceeding expectations. Adept at managing multiple responsibilities simultaneously while maintaining a calm and composed demeanor. Committed to fostering positive guest experiences and ensuring safety and security in all settings. Seeking to leverage this diverse skill set to contribute effectively to a dynamic team and drive exceptional results in a new professional opportunity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Hidden Hills Hotel & Suites
07.2022 - 11.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Personal Care Attendant
Central Home Care
02.2021 - 04.2022
- Enhanced client satisfaction by providing attentive and personalized care tailored to individual needs.
- Ensured the safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
- Promoted independence among clients by teaching them essential self-care skills and encouraging autonomy.
- Provided compassionate support for clients facing physical or emotional challenges, fostering a nurturing environment.
- Ensured the safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
Security Officer
McDan Shipping Co. Ltd
11.2019 - 01.2021
- Conducted regular patrols of assigned areas to ensure the safety and security of the premises.
- Monitored CCTV cameras and alarm systems to detect and respond to suspicious activities.
- Responded promptly to emergencies, including medical incidents and security breaches.
- Enforced access control policies and procedures to prevent unauthorized entry.
- Provided assistance and direction to visitors and employees regarding security protocols.
- Prepared detailed incident reports documenting security incidents and actions taken.
- Collaborated with law enforcement and emergency services as needed.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
Sales Associate
Dunkz Ghana Store
10.2017 - 08.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction through exceptional service, promptly addressing concerns, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Bachelor Of Science - Information Technology
University of Cape Coast
Cape Coast, GhanaHigh School Diploma -
Sefa Bonsu Senior High School
Yeji, Ghana09.2021
Skills
- CCTV Monitoring
- Investigation documentation
- Electronic surveillance
- Crime Prevention
- Threat Management
- Metal detector operation
- Emergency Response
- Privacy and confidentiality
- Client Transportation
- Client Confidentiality
- Light Housekeeping
- Meal Preparation
- Clinical Documentation
- Payment Processing
- Contract Preparation
- Business Development
- Upselling
- Order Processing
- Scheduling
- Bookkeeping
- Data Entry
- Microsoft Office
- Guest Relations
- Reservation Management
- Professional Appearance
- Customer Service
- Technical Support
Certification
- First Aid & CPR/AED level C, Canada Red Cross
Languages
English
Timeline
Receptionist
Hidden Hills Hotel & Suites
07.2022 - 11.2023
Personal Care Attendant
Central Home Care
02.2021 - 04.2022
Security Officer
McDan Shipping Co. Ltd
11.2019 - 01.2021
Sales Associate
Dunkz Ghana Store
10.2017 - 08.2019
Bachelor Of Science - Information Technology
University of Cape Coast
High School Diploma -
Sefa Bonsu Senior High School
- First Aid & CPR/AED level C, Canada Red Cross
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