Fatemeh Abdelahzadeh
Toronto,ON
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Friendly candidate with a passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
6
6
years of professional experience
Work History
Hotel Receptionist
Four Seasons Hotel
09.2021 - 06.2023
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at hotel reception.
- Provided exceptional customer service for memorable stay, addressing guest inquiries and resolving issues promptly.
- Streamlined reservation processes by diligently organizing and updating booking information in hotel management system.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
- Answered phone within 2 minutes throughout shift, closely following strict guidelines for customer service and satisfaction
- Answered phone within 3 minutes throughout shift, closely following strict guidelines for customer service and satisfaction
Sales Associate
Zara
10.2019 - 03.2020
- Boosted customer satisfaction levels 1 year exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on needs.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
Sales Associate
Urban Outfitters
04.2017 - 09.2019
- Accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Developed new client relationships by 76% actively engaging with potential customers and highlighting benefits of product offerings.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
Education
BBA - Business Marketing
Seneca Polytechnic College
Toronto, ON04.2025
High School Diploma -
Choueifat School
Dubai, United Arab Emirates03.2019
Skills
- Client Account Management
- Contract Preparation
- Inventory Control
- Upselling
- Business Development
- Customer Needs Assessment
- Guest Relations
- Reservation Management
- Product Sales
- Payment Processing
- Order Processing
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Hotel Receptionist
Four Seasons Hotel
09.2021 - 06.2023
Sales Associate
Zara
10.2019 - 03.2020
Sales Associate
Urban Outfitters
04.2017 - 09.2019
BBA - Business Marketing
Seneca Polytechnic College
High School Diploma -
Choueifat School
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