KANAV SHARMA
MAPLE RIDGE,CA
Summary
Current student at Douglas College, pursuing Associates of Arts (psychology). Expected graduation April 2026, actively seeking a management role within a reputable, growth-oriented organization.
Professional with robust background in customer support, adept at resolving complex issues and enhancing client satisfaction. Proficient in effective communication, problem-solving, and adapting to dynamic environments. Strong team collaborator focused on delivering consistent, high-quality results. Reliable and flexible, ensuring optimal performance in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Customer Representative
Church’s Chicken
05.2024 - Current
- Greet guests and answer any questions
- Promote products and menu items
- Handle and process customer payments
- Issue receipts and refunds as necessary
- Handle and resolve customer complaint
- Maintain a clean and tidy counter area
- Restock items needed for counter area
Cashier
SHOPPERS
09.2024 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Front Desk
MDA Construction Company
04.2023 - 12.2024
- Warmly greet and engage visitors
- Serve coffee, water, etc to visitors and during extended meetings
- Promptly and courteously answer, screen and transfer inbound phone calls, take and relay messages
- Organize couriers, local and international
- Prepare outgoing mail and receive and sort incoming mail and deliveries and distribute accordingly
- Assist with forwarding mail from the company’s generic email account
- Prepare samples for shipment to clients
- Ensure printers/plotter are in good running condition with appropriate paper and toner inventory
- Ensure reception, meeting rooms and kitchen areas are tidy
- Office opening and closing
- Other administrative duties and sundry tasks as assigned
Customer Representative
Panago Pizza
08.2023 - 04.2024
- Review menus and analyze recipes to determine labor
- Test cooked food by tasting and smelling it to ensure palatability and flavor conformity
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Maintain food and equipment inventories and keep inventory records
- Establish standards for personnel performance and customer service
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
Receptionist
Fitness Unlimited
11.2023 - 03.2024
- Greet clients and welcome them
- Respond to customer enquiries and provide information on gym activities, such as exercise classes, personal training sessions or gym facilities
- Maintain all client’s details and their data
Careaide
Careaide
07.2022 - 03.2023
- Company Overview: Worked as a careaide in India
- Helped as a home support worker
- Helped in medication, Blood pressure and Blood glucose testing
- Helped in walking, shower and eating
- Worked as a careaide in India
Education
Associate of Arts - PSYCHOLOGY
DOUGLAS COLLEGE
NEW WEST, BC04.2025
High School Diploma - SOCIAL SCIENCE
DAV MODEL SCHOOL
CHANDIGARH, UT03.2023
Skills
- Communication (verbal, written)
- Public speaking
- Phone etiquette
- Conflict Resolution
- Food Safe (level 1 short course)
- WHMIS
- Social media
- Microsoft Office
- Teamwork
- Dependability
- Leadership
- Positive attitude
- Punctuality
- Time management
- Attention to detail
- Adaptability
- Decision making
Languages
Hindi
English
Extra-Curricular Activities
Managed the student council’s funds and expenses, kept financial records, and worked with the president and vice president to create budgets and allot funds for clubs and events. Participated in organizing student activities like dances, spirit weeks, community service, and fundraising movements and assemblies.
Hobbies and Interests
- Artificial Intelligence
- Hiking
- Photography
Timeline
Cashier
SHOPPERS
09.2024 - 01.2025
Customer Representative
Church’s Chicken
05.2024 - Current
Receptionist
Fitness Unlimited
11.2023 - 03.2024
Customer Representative
Panago Pizza
08.2023 - 04.2024
Front Desk
MDA Construction Company
04.2023 - 12.2024
Careaide
Careaide
07.2022 - 03.2023
High School Diploma - SOCIAL SCIENCE
DAV MODEL SCHOOL
Associate of Arts - PSYCHOLOGY
DOUGLAS COLLEGE
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