Sarah Johnston
Maple Ridge,BC
Summary
Dynamic customer service professional with experience at the City of Maple Ridge, excelling in multitasking and conflict resolution. Proven track record of enhancing customer satisfaction through effective communication and attention to detail in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Customer Experience Clerk
City of Maple Ridge
06.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Lifeguard/Swim Instructor
City of Maple Ridge
02.2007 - 01.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Skills
- Verbal and writing communication
- Multitasking Abilities
- Customer communication
- Customer service
- Creative thinking
- Team collaboration
- Conflict resolution
Timeline
Customer Experience Clerk
City of Maple Ridge
06.2022 - Current
Lifeguard/Swim Instructor
City of Maple Ridge
02.2007 - 01.2017