Shilpa Bedi
Maple Ridge
Summary
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills. Expertise in delivering excellent customer service and maintaining organized workspaces.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member/Customer Service Associate
McDonald’s Restaurant
11.2023 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Responds to and addresses guest concerns and uses proper telephone etiquette
- Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
- Restock and organize stuff on the sales
- To do my job with safely
- Comply with food hygiene standards
- Address customers' complaints or concerns
- All other related tasks
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Cashier/Clerk/Customer Service Associate
SAVE -ON -FOOD
08.2022 - 11.2023
- Operating a cash register
- Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
- Sharing product knowledge with customers
- Ensuring only the freshest products are displayed
- Handling customer service inquiries and providing a positive customer experience
- Cleaning equipment and work area to ensure a safe and sanitary work environment
- Fills, maintains, and rotates products and displays
- Operates meat and cheese slicers, oven, fryer, microwave, cutting tools, scale, and other Deli equipment
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
Food counter Attendant
Tim Horton
02.2022 - 08.2022
- Serve customers at counters or buffet tables
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Responds to and addresses guest concerns and uses proper telephone etiquette
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Keep records of the quantities of food used
- Handle and store cleaning products
- Remove kitchen garbage and trash
- Address customers' complaints or concerns
- Ensure food service and quality control
- Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions.
Education
Bachelor's degree - commerce
Rajasthan University
01.2003
Skills
- Good Interpersonal Skills
- Hardworking and confident
- Good Learning Ability
- Team building skills
- Effective organizational skills
- Good communication skills in English
- Customer service and cash handling
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cleaning and sanitizing
- Customer engagement
- Safe food handling
- Verbal and written communication
Personal Information
Title: MS Office MS Word MS Excel Technical report writing Presentation Computer Course from RSCIT (Rajasthan state compute information technology)
Languages
English
Full Professional
Certification
Computer Course from RSCIT (Rajasthan state compute information technology)
Timeline
Crew Member/Customer Service Associate
McDonald’s Restaurant
11.2023 - Current
Cashier/Clerk/Customer Service Associate
SAVE -ON -FOOD
08.2022 - 11.2023
Food counter Attendant
Tim Horton
02.2022 - 08.2022
Computer Course from RSCIT (Rajasthan state compute information technology)
Bachelor's degree - commerce
Rajasthan University
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