Kan Qiu
Burnaby,CA
Summary
A kind and gentle person with customer service experience. Knowing how to deal with people and take good care of every customer is the priority. Willing to work hard and update self-knowledge for job needs.
Overview
7
7
years of professional experience
Work History
Sales and Marketing Manager
604 Wine Club
Richmond, BC
12.2020 - Current
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Managed day-to-day business operations.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Provided exceptional services and pleasant shopping experiences to retail customers. Knowledgeledge of wines and spirits.
Client Service Associate
TD Private Investment Advice
Richmond, BC
08.2017 - 10.2019
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling, and networking.
- Stock Trading
- Analysis
- Established key procedures for teams preparing documentation, models, and presentations.
- Generated status reports
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating
Customer Service Representative
Just Order Inc
6968 Russell Ave, Burnaby, BC V5J 4R9
10.2015 - 07.2017
- Provide food service to customer
- Solve customers' need
- Create relationship between customers and restaurants
- Help company to solve customers and restaurants problems
Salesman
Eastuff Grocery Wholesale Ltd
1023A McGill Rd, Kamloops, BC V2C 6H4
09.2015 - 12.2015
- Greeted customers and ascertained customers needs.
- Helped customers with questions, problems, and complaints in person via telephone.
- Stocked shelves and supplies and organized displays.
- Cashier
- Organized racks and shelves to maintain the visual appeal of the store.
Waitress
Gold Train Express
4530 W 10th Ave, Vancouver, BC V6R 2J1
07.2012 - 04.2013
- Baked, roasted, broiled, and steamed meats, fish, vegetables,and other foods
- Ensured freshness of food and ingredients by checking forquality, keeping track of old and new items, and rotating stock
- Estimated amounts and costs of required supplies, such as foodand ingredients
- Inspected and cleaned food preparation areas to ensure safe andsanitary food-handling practices
- Placed food trays over food warmers for immediate serviceo Provideperfect service to customers
- Prepared food items
- Satisfy customers needs
Student service officer
Bowen International consulting Inc
409-9329 University Crescent, Burnaby BC V5A4Y4
05.2012 - 12.2012
- Provide information to international students about different schools
- Plan and give students advice on possible ways to get into high schools or universities in BC
- Learn and update BC's immigration policy
- Introduce students to orientation
- Follow up on students' situation after getting into school
- Provide warm customer service in order to persuade students to make better choice
Education
BBA - Finance
Thompson River University
2016
Skills
- Licensed Stock Trader
- Finances
- Sales abilities
- Self-motivated
- Highly competitive
- Customer service
- English, Mandarin, and Cantonese
- Teamwork awareness
- Sales Analysis
- Client development
- Interpersonal skills
- Genial person
- Good listener
Additional Information
- Volunteer of BC provincial government - Teresa Wat's activity group
- CPH & CSC
Timeline
Sales and Marketing Manager
604 Wine Club
12.2020 - Current
Client Service Associate
TD Private Investment Advice
08.2017 - 10.2019
Customer Service Representative
Just Order Inc
10.2015 - 07.2017
Salesman
Eastuff Grocery Wholesale Ltd
09.2015 - 12.2015
Waitress
Gold Train Express
07.2012 - 04.2013
Student service officer
Bowen International consulting Inc
05.2012 - 12.2012
BBA - Finance
Thompson River University
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