Overview
Work History
Education
Skills
Languages
Timeline
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Melody Liu

Burnaby,BC

Overview

5
5
years of professional experience

Work History

Sales and Digital Marketing Specialist

Blara Organic House
11.2023 - Current
  • Planned and organized a joint Tie-Dye workshop in collaboration with Jolly Bubble to promote cross-organizational teamwork and enhance community engagement.
  • Hosted and managed monthly e-commerce livestreams on Xiaohongshu (RED), generating an average of 1,000 CAD in monthly sales and increasing brand followers by 20%.
  • Improved social media presence by creating and producing content across platforms (Xiaohongshu、WeChat), leading to higher brand visibility.
  • Cultivated a strong online community by engaging with followers, responding to comments and messages, and proactively addressing customer concerns.

E-Commerce Customer Service Specialist

Yuncheng Business Co., Ltd
11.2020 - 08.2021
  • Implemented effective customer retention strategies , resulting in increased repeat business and improved brand loyalty.
  • Collaborated with cross-functional teams to ensure seamless order fulfillment and inventory management.
  • Enhanced customer satisfaction by resolving complex e-commerce issues and providing timely solutions.
  • Provided exceptional support during peak shopping seasons, ensuring a positive online shopping experience for customers.

Education

Master of Arts - Education

Thompson Rivers University
Kamloops
06-2023

Skills

  • Social media marketing ( Xiaohongshu、WeChat)
  • Customer relationship management (CRM)
  • Video editing

Languages

Mandarin
English

Timeline

Sales and Digital Marketing Specialist

Blara Organic House
11.2023 - Current

E-Commerce Customer Service Specialist

Yuncheng Business Co., Ltd
11.2020 - 08.2021

Master of Arts - Education

Thompson Rivers University

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Melody Liu