Palak Sharma
Burnaby,BC
Summary
Detail-oriented office administrator with extensive experience in client relationship management and problem-solving. Proven track record in managing diverse portfolios and delivering effective solutions. Adept at providing exceptional administrative support, aiming to enhance operational success and client services within a corporate environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Coworker
IKEA
06.2023 - Current
- Utilized Salja software to effectively process deliveries, ensuring smooth and timely customer transactions, enhancing department efficiency.
- Consistently achieved an average daily sales of $30k through active selling, exceeding targets and significantly contributing to a 15% increase in team revenue.
- Worked across several departments , gaining valuable experience in sales, customer service, and inventory management, while receiving glowing recommendations from all department managers for outstanding performance.
- Trained and educated customers on financial plans such as Afterpay and RBC's Pay Plan , resulting in a 20% boost in overall department sales by facilitating informed purchasing decisions.
- Provided comprehensive administrative support , including coordinating sales events and scheduling meetings, while ensuring high-level customer service to enhance client satisfaction and loyalty.
- Assisted in the onboarding and training of new team members, boosting team productivity by 25%.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly. Assist in training new team members on product knowledge and sales techniques.
In-house Writer(Remote)
Pocket FM
05.2023 - 08.2023
- Used a range of editing software including Generative AI tools like OpenAI and Canva to enhance and refine audio content, ensuring high-quality output for the platform.
- Worked closely with content teams to create compelling and engaging audio content that resulted in a 10% increase in user engagement.
- Developed scripts and content aligned with audience preferences, tailoring style to optimize listener retention rates.
- Leveraged data analytics to assess content performance, providing actionable insights to improve future content creation and audience interaction.
- Collaborated across departments to maintain consistency in content delivery and quality, contributing to the overall success of the platform's offerings.
- Crafted compelling narratives for audio storytelling, enhancing user engagement and retention. Pioneered new content formats, driving measurable growth in thelistener base.
IP Associate(Remote)
Pratilipi
08.2021 - 04.2023
- Managed content across 4 languages , ensuring top-quality production by reviewing and selecting content for various projects, thereby boosting content relevance and audience engagement.
- Led and supervised a team of 8 interns , providing guidance on content creation, editing, and language-specific requirements, resulting in a 15% improvement in team output .
- Streamlined communication between team members and managers, resolving queries and ensuring that workflows remained uninterrupted and efficient.
- Coordinated the selection of high-quality content, ensuring alignment with company standards and project objectives, contributing to a 20% increase in successful project completions .
- Played a key role in solving internal team issues, mediating between different departments to maintain smooth project execution and prevent delays.
Education
Post Degree Diploma - Business Administration
Langara College
Vancouver, BC12-2024
Bachelor of Science -
IIS University
Jaipur, India06-2021
Skills
Core competence:
- Client Portfolio Management
- Office Administration
- Digital Communication Strategies
- Content writing and editing
- Showroom Audits and Sales Optimization
- Product knowledge and upselling techniques
- Inventory management and stock accuracy
- Scheduling and workforce planning
- Compliance with service agreements
- Data-Driven Decision Making
- Cross-departmental collaboration
- Customer Relationship Management (CRM)
- Problem Solving and Conflict Resolution
- Team training and mentorship
- Interpersonal and communication skills
- Adaptability and quick learning
- Workplace safety
- Manufacturing operations
- Operations management
- Creativity and innovation
- Telephone etiquette
- Customer Service
- Critical thinking
- Cross cultural understanding
- Writing
- Active Listening
Technical Skills:
- Microsoft Office Suite(Excel, Word, Powerpoint)
- CRM Software(Salja Pro)
- Digital marketing and management platforms(Hootsuite, Google Analytics, Facebook Analytics)
- Inventory Management Systems(SGF Tool)
- Scheduling and Management tools(Excel, Kronos)
- Generative AI
- Content editing
- Copywriting
- Canva
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- PowerPoint Essential Training (Microsoft 365), 07/12/23
- Excel Essential Training (Microsoft 365), 07/10/23
- Hootsuite Platform Certification, 03/04/24
- Social Media Marketing Certification, 03/04/24
- Member at DMM (Digital Media Marketing) club Langara, 03/01/24 - Present
Timeline
Sales Coworker
IKEA
06.2023 - Current
In-house Writer(Remote)
Pocket FM
05.2023 - 08.2023
IP Associate(Remote)
Pratilipi
08.2021 - 04.2023
Post Degree Diploma - Business Administration
Langara College
Bachelor of Science -
IIS University
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