Kamalpreet Kaur
Brandon,MB
Summary
Customer-focused banking professional with 1 year of experience in delivering exceptional client service with financial institutions. Proven ability to resolve complex banking inquiries, process transactions accurately, and promote RBC products while adhering to compliance standards. Strong skills in relationship building, fraud prevention, and digital banking support.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
RBC Royal Bank
02.2024 - 02.2025
- Resolve 50+ daily customer inquiries via phone, email, and live chat, maintaining a 97% satisfaction rate.
- Managed high-volume inbound calls (100+ daily), addressing billing disputes, service upgrades, and technical troubleshooting.
- cross-sell RBC products (credit cards, mortgages, GICs), contributing to a 20% increase in referrals quarter-over-quarter.
- Resolve fraud alerts and disputes, reducing escalation cases by 30% through proactive account monitoring.
Education
Diploma - Hospitality And Tourism Management
St. Lawrence College
Scarborough, ON12-2023
Skills
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Client relations
- Paperwork processing
Languages
English
Native or Bilingual
French
Limited Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
RBC Royal Bank
02.2024 - 02.2025
Diploma - Hospitality And Tourism Management
St. Lawrence College
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