Anna Psoma
Calgary,AB
Summary
Hardworking customer service professional bringing 20+ years of experience in meeting customer needs. Offering empathy, reliability and enthusiasm for satisfying customers. Enjoys working with people and offers great organizational and interpersonal skills. Driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Overview
28
28
years of professional experience
Work History
Homemaker Aide
S.D Poce
04.2016 - Current
- Addressed client household needs with meal preparation and general housekeeping.
- Maintained family's schedule and organized events.
- Completed dusting, washing dishes, laundry, and vacuuming for household.
- Provided companionship and emotional support to enhance mood and quality of life.
- Assisted children with daily activities by helping with bathing, grooming and dressing.
Administrative Assistant
Guseikai Calgary Wado Karate Group
09.2019 - 03.2020
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
Hostess
Nostos Holdings Inc
05.2014 - 05.2015
- Documented reservations and communicated changes to guests.
- Monitored dining room and guest flow to maximize table usage and minimize wait times.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Retail Sales Associate
Noa-Noa
03.2010 - 05.2013
- Balanced and organized cash register. Applied discounts and printed receipts.
- Supported efficient and timely replenishment of sales floor.
- Maintained clean sales floor and organized merchandise displays
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Restaurant Partner
Zafiri Sea Side Restaurant
06.1996 - 05.2010
- Scheduled restaurant workers daily and filled in for shifts.
- Inventoried entire restaurant and made food and supply orders.
- Acted as general manager for day-to-day restaurant functions including event planning, foodservice and upholding excellent customer service.
- Worked with customers to understand needs and provide service.
Education
BBA - Business Administration/Management
Technological Educational Institute Of Chalkida
Chalkida, Greece06.1998
Skills
- Customer service
- Sales
- Sales expertise
- Product promotions
- Organization
Additional Information
Volunteer work: 2015-2019 Somerset School-Calgary. Relieving teachers from workload and assisting in comleting daily classroom tasks.
Hobbies: Reading, Hiking, Baking.
Fluent in English and Greek.
References available upon request.
Timeline
Administrative Assistant
Guseikai Calgary Wado Karate Group
09.2019 - 03.2020
Homemaker Aide
S.D Poce
04.2016 - Current
Hostess
Nostos Holdings Inc
05.2014 - 05.2015
Retail Sales Associate
Noa-Noa
03.2010 - 05.2013
Restaurant Partner
Zafiri Sea Side Restaurant
06.1996 - 05.2010
BBA - Business Administration/Management
Technological Educational Institute Of Chalkida
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