Kaleb McKay
Orillia,ON
Summary
Dynamic Swing Manager at McDonald's Restaurant, excelling in team leadership and problem-solving to enhance customer satisfaction and streamline operations. Demonstrated expertise in cash handling and fostering team collaboration, leading to significant improvements in service efficiency and financial accuracy. Proven ability to boost customer satisfaction through exceptional service recovery efforts.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Swing Manager
McDonald's Restaurant
03.2019 - Current
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Increased customer satisfaction by maintaining a clean and organized restaurant environment.
Education
Ontario College Diploma - Golf Industry Management
Georgian College of Applied Arts And Technology
Barrie, ON04.2026
High School Diploma -
Twin Lakes Secondary School
Orillia, ON06.2021
Skills
- Team motivation
- Teamwork and Collaboration
- Problem-solving abilities
- Team Leadership
- Customer Satisfaction
- Cash Handling
- Safe Food Handling
- Health and Safety Regulations
Certification
(level C) First Aid
Safe Food Handler Training
Timeline
Swing Manager
McDonald's Restaurant
03.2019 - Current
(level C) First Aid
Safe Food Handler Training
Ontario College Diploma - Golf Industry Management
Georgian College of Applied Arts And Technology
High School Diploma -
Twin Lakes Secondary School