Kaitlyn Koch
Kelowna
Summary
Dynamic professional with extensive experience as a Shelter Support Worker at the John Howard Society, excelling in emotional support and relationship building. Proven ability to enhance client outcomes through critical thinking and crisis intervention, while fostering a collaborative environment that promotes wellness and independence. Committed to maintaining high standards of care and safety.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shelter Support Worker
John Howard Society
06.2023 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Department Manager
Save On Foods
03.2018 - 09.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Established clear performance expectations for staff members which led to increased accountability.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
General Clerk
Save On Foods
08.2013 - 06.2023
- Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
- Completed special projects assigned by management in a timely manner, showcasing adaptability and resourcefulness under tight deadlines.
- Boosted productivity with adept multitasking abilities while maintaining a high level of organization across all tasks performed simultaneously.
- Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
- Assisted with onboarding of new employees.
Education
Human Service Worker Diploma - Human Services
Okanagan College
Kelowna06-2023
Skills
- Health and safety awareness
- Housekeeping tasks
- Emotional support
- Relationship building
- Professional boundaries
- Attention to detail
- Critical thinking
- Verbal and written communication
- First aid and CPR
- Crisis intervention
- Teamwork and collaboration
Languages
English
Native or Bilingual
Certification
Mental Health First Aid - 2024
Basic First Aid - 2024
Non-violent Crisis Intervention - 2025
Timeline
Shelter Support Worker
John Howard Society
06.2023 - Current
Department Manager
Save On Foods
03.2018 - 09.2020
General Clerk
Save On Foods
08.2013 - 06.2023
Human Service Worker Diploma - Human Services
Okanagan College
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