Kaitlyn Hillier
Toronto,ON
Summary
Versatile candidate with vast experience providing outstanding customer service. Proven ability to handle a variety of tasks with
accuracy, efficiency, and a high degree of professionalism. Demonstrated expertise in managing front office operations such as
greeting visitors, answering phone calls. Dependable worker with knowledge of customer service, data entry, and records
management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability
to prioritize tasks and meet deadlines. Communicative individual experienced in providing exceptional customer service in busy
work enviroments. Skilled in managing multiple tasks with accuracy and efficiency. Committed to delivering best customer
service and fostering positive relationships with customers.
Overview
2
2
years of professional experience
Work History
Host
Fox On John
08.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Always made sure tables were cleaned and reset
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties
- Helped the kitchen run food to the tables
- Know how to use opentable to book reservations and to update the ipad
- am able handle different restaurant roles, including washing the cups behind bar, kitchen and to-go stations.
RECEPTIONIST AT A HAIR SALON
Hair + Co
01.2022 - 01.2023
- Opened the salon every day
- Handled cancellations and time changes to produce updated appointment schedules
- Answered phone calls to record new bookings and respond to service questions
- Maintained organized and made sure the salon was clean at all time
- Received payments and recorded receipts for services
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email
- Maintained tidy, presentable reception area with necessary stationary and materials
- Greeted persons entering establishment, determined nature, and purpose of visit and direct and escort them to specific destinations
- Scheduled appointments and maintained and updated appointment calendars.
Education
HIGH SCHOOL DIPLOMA -
Agincourt Collegiate Institute
Toronto, ON06.2022
Skills
- Cash Register Operations
- Checkout Services
- Supply Stocking
- Greet Visitors
- Very social and outgoing
- Able to multitask
- Good selling skills
- Work well with money
- Phone Inquiries
- Team Collaboration
References
- Jacky Kozovski - Hair + Co, Manager At A Hair Salon Boss At My Old Job, (416) 901-8187, tko.stc@gmail.com
- Subryna M - Shoppers Drug Mart, Cosmetic Manager Did My Co-op With Her, (416) 412-1780, csdm1381@shoppersdrugmart.ca
Extracurricular Activities
Volleyball Team Teacher assistant: Helped with the christmas concert ( i sold tickets and escorted everyone to the gym) Co-op: Cosmetic department assistant at shoppers ( helped customers with makeup and perfume, organize new items and put them away) Co-op: I was doing co op at the salon i was working at before i got hired ( cleaning the salon, learning how to work the computer) Community service: I helped coach a kids baseball team in the summer
Languages
Timeline
Host
Fox On John
08.2023 - Current
RECEPTIONIST AT A HAIR SALON
Hair + Co
01.2022 - 01.2023
HIGH SCHOOL DIPLOMA -
Agincourt Collegiate Institute
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