Kaitlin Schissler
Cobourg,Canada
Summary
Friendly and dedicated customer service professional with a strong background in leadership, teamwork, and creating positive experiences. Known for excellent communication, active listening, and the ability to stay calm and helpful under pressure. Passionate about connecting with people and making every interaction a positive one. Excited to bring a passion for people and service excellence to a new opportunity.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
Work History
Supervisor
Starbucks
Cobourg, Ontario
07.2021 - Current
- Lead and support a team of baristas to ensure smooth daily operations and excellent customer experiences
- Provide hands-on training, guidance, and motivation to help partners grow and maintain Starbucks standards
- Prepare and serve handcrafted beverages and food items with accuracy and attention to quality
- Manage daily cash handling, deposits, and store balancing procedures
- Assist with inventory, ordering, and maintaining a clean, organized workspace
- Resolve customer concerns with professionalism and care, ensuring each guest feels valued and welcomed
Barista & Server
Black Cat
Cobourg, Canada
01.2018 - 03.2020
- Opened and closed the store while ensuring a positive and efficient start and end to each day
- Created and served specialty beverages, ensuring each order met quality and customer expectations.
- Trained and supported new employees to promote strong teamwork and friendly, attentive service
- Restocked products daily and assisted with GFS orders to maintain smooth store operations
- Helped in the kitchen with baking and food preparation as needed to meet customer demand
- Assisted with social media updates and coordinated catering orders to deliver an excellent customer experience
Fratello Coffee Bar Manager
Mercatino & Analog
Calgary, Canada
01.2015 - 01.2018
- Prepared high-quality coffee and specialty drinks while maintaining consistency and excellent presentation.
- Handled weekly inventory, daily deposits, and supplier orders (GFS and Fratello)
- Provided friendly, personalized service to every customer to ensure a great experience
- Took and processed orders efficiently using the Revel POS system
- Helped train new team members and supported a positive, team-oriented work environment
- Assisted with catering orders and made sure everything was accurate and delivered on time
Shift leader Barista & Server
The Main Dish
Calgary, Canada
01.2012 - 01.2015
- Prepared and served coffee and specialty drinks with care and attention to detail
- Helped train new team members and supported a positive, welcoming work environment
- Handled daily orders and inventory using Microsoft Excel and Word
- Greeted customers, answered questions, and shared product knowledge to enhance their experience
- Managed daily cash-outs and deposits accurately and responsibly
Education
Louise Dean High School
Calgary, CanadaSkills
- Reliable, organized, and detail-oriented work style
- Listen actively and find effective solutions to meet customer needs
- Manage time efficiently and stay organized throughout each shift
- Building positive relationships and creating great customer experiences
- Stay calm, patient, and supportive in fast-paced or challenging situations
- Quick to learn new systems and adapt to change
- Consistent focus on customer satisfaction and service quality
References
Available Upon Request
Volunteer Experience
Volunteer Experience
Family Church – Volunteer Leader
2007 – 2010
- Led a weekly girls’ group for children ages 4–12, organizing games, crafts, and baking activities
- Created a fun, inclusive, and supportive environment that encouraged teamwork and creativite
Christine Meikle School – Classroom Volunteer
2008 – 2010
- Supported students with autism and developmental disabilities through reading, learning activities, and personal engagement
Community Events – Volunteer
Ongoing
- Participated in fundraising efforts for the Coldest Night of the Year event
- Regularly assist at my child’s school with field trips, classroom activities, and special events
Timeline
Supervisor
Starbucks
07.2021 - Current
Barista & Server
Black Cat
01.2018 - 03.2020
Fratello Coffee Bar Manager
Mercatino & Analog
01.2015 - 01.2018
Shift leader Barista & Server
The Main Dish
01.2012 - 01.2015
Louise Dean High School