Kaitlin James
London,ON
Summary
Compassionate personal support worker possesses gentle touch and caring attitude centered on treating people with dignity and respect at the end of life. Collaborative team player with strong clinical and interpersonal skills.
Overview
16
16
years of professional experience
Work History
Enhanced Personal Support Worker
VON
London, ON
12.2023 - Current
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Built strong relationships with clients to deliver emotional support and companionship.
- Documented vitals, behaviors, and medications in client medical records.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Educated family members on best practices for supporting their loved one's needs at home.
- Provided compassionate care to the patient and their family members at the end of life.
Direct Support Professional
Woodstock and District Developmental Services
Woodstock ON
09.2022 - 08.2023
- Assisted people with a variety of needs to support independence and well-being.
- Maintained clean, safe and well-organized environment.
- Monitored progress and documented health status changes to keep care team updated.
- Supervised daily activities and provided assistance to Case Manager
- Developed rapport to create safe and trusting environment for care.
- Assisted with cooking meals and assisted people supported to make healthy food choices
- Assisted with daily living activities, running errands and household chores.
- Administered medication as directed by physician.
Private Caregiver- Mental Health Support
Margo Clincker Farquhar
London, ON
07.2022 - 09.2022
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Documented behaviors
- Transported individual to events and activities, and shopping trips.
- Entertained, conversed to keep client mentally alert.
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled client to support independence and well-being.
- Managed client's behaviors and aggressions, and prevented escalations
Home Support Worker
Carepartners
03.2021 - 09.2021
- Assisted disabled clients to support independence and well-being.
- Developed rapport to create safe and trusting environment for care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Homemaker
My Home
08.2015 - 09.2019
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Plan, shop for, and prepare nutritious meals
Information Collection Specialist
North American Trade School/ Medix College
05.2014 - 08.2015
- Participate in faculty and college committee activities
- Represent institutions at community and campus events, in meetings with other institution personnel
- Prepare and deliver lectures to graduate students on topics such as student loan repayment and applying for repayment assistance
- Maintain regularly scheduled office hours to advise and assist students
- Ensure students keep their loans in good standing so as to not default
- Maintain records with current addresses, contact information, and employment status
Customer Service Representative
TD Canada Trust
12.2012 - 02.2013
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase product or service
- Explain products or services and prices, and answer questions from customers
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
Sales Team Lead
Penningtons
05.2012 - 10.2012
- Resolve customer complaints regarding sales and service
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Review operational records and reports to project sales and determine profitability.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans
- Reported sales data to upper management for review
- Monitored sales team performance and provided constructive feedback
- Trained, coached and mentored new sales associates for maximum performance
Customer Service Lead
Staples
01.2009 - 09.2011
- Listen to and resolve customer complaints regarding services, products, or personnel
- Monitor sales staff performance to ensure that goals are met
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services
- Provide staff with assistance in performing difficult or complicated duties
- Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
Education
Certificate - Personal Support Worker
Fanshawe College of Applied Arts And Technology
London, ON08.2022
Certificate - Doula Studies
Fanshawe College of Applied Arts And Technology
London, ON04.2020
Skills
- Palliative Care
- Personal Care Assistance
- Medical Reminders
- Care Plan Management
- Mobility Assistance
- Behavior Redirection
- ADLs Assistance
- Companionship and Emotional Support
- Incontinence Care
- Client Support
- Compassionate Caregiving
- Medication Administration
- Client documentation
- Decision-making support
- Direct Patient Care
- Patient Education
- Clinical Documentation
Additional Information
Awards & Honors: , Dean's Honour Roll Term 1, Dean's Honour Roll Term 2, President's Honours Extracurricular Activities: Completed Long Term Care placement at McCormick Home on Memory Lane dementia unit Community Placement at Fresh Start Community Services
Timeline
Enhanced Personal Support Worker
VON
12.2023 - Current
Direct Support Professional
Woodstock and District Developmental Services
09.2022 - 08.2023
Private Caregiver- Mental Health Support
Margo Clincker Farquhar
07.2022 - 09.2022
Home Support Worker
Carepartners
03.2021 - 09.2021
Homemaker
My Home
08.2015 - 09.2019
Information Collection Specialist
North American Trade School/ Medix College
05.2014 - 08.2015
Customer Service Representative
TD Canada Trust
12.2012 - 02.2013
Sales Team Lead
Penningtons
05.2012 - 10.2012
Customer Service Lead
Staples
01.2009 - 09.2011
Certificate - Personal Support Worker
Fanshawe College of Applied Arts And Technology
Certificate - Doula Studies
Fanshawe College of Applied Arts And Technology