Kaitlan Maillet
Edmonton,AB
Summary
I would like an opportunity to work in your establishment. I will show you that I am a very hard worker and a team player. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Sub-prime Sales
Kia West Edmonton
2023.05 - Current
- Boosted overall sales by developing and maintaining strong relationships with key clients.
- Streamlined the sales process through efficient use of CRM tools, ensuring timely follow-ups and improved conversion rates.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Reduced errors in file management by consistently double-checking and verifying data entry.
Credit Analyst
ClickDrive
2022.11 - 2023.05
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Cashier
Walmart
2020.11 - 2022.11
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
St. Joseph Catholic High School
Edmonton, AB06.2021
Skills
- Can work in a fast-past environment
- Work as a team player
- Very organized
- Can work alone
- Communication
- Work well and communicate with all age groups
- Leadership
- Volunteered for Taekwondo Children’s camp
Additional Information
To be obtained with the right person
Timeline
Sub-prime Sales
Kia West Edmonton
2023.05 - Current
Credit Analyst
ClickDrive
2022.11 - 2023.05
Cashier
Walmart
2020.11 - 2022.11
High School Diploma -
St. Joseph Catholic High School
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