Stephanie Kennedy
Edmonton,AB
Summary
Excellent communicator with 18 years in a fast paced auto industry working myself into a finance director role starting in the service department. I have a deep understanding of the auto industry with amazing customer service skills. Excellent working relationships with all lenders and able to efficiently navigate employees. I have a sense of urgency to get deals bought and down the road I am very organized, work well under pressure, think outside the box, self organized and very performance driven. .
Overview
18
18
years of professional experience
Work History
Finance Manage
Kia West Edmonton/West Side Mitsubishi
2023.10 - 2024.04
- Completing credit applications, Building rapport & Gaining trust with customers, Working approvals with multiple lenders based on customers credit, Gross copy per unit around $5000, Remittances, Proficient in Reynolds, High warranty and insurance penetration
Finance Director
Camrose Chrysler
2021.07 - 2023.11
- Completing credit applications, Building rapport & Gaining trust with customers, Working approvals with multiple lenders based on customers credit, Gross copy per unit around $5000, Remittances, Proficient in PBS, Vin Solutions, High warranty and insurance penetration
Finance Manager
Southtown Chrysler
2020.07 - 2021.07
- Completing credit applications and working approvals with prime & subprime lenders, Building rapport & Gaining trust with customers, Gross copy per unit around $5000-$6000, Selling core products with high penetration of warranty, Remittances/Scheduling, Proficient in CDK, Marketplace, Checking for rebates and existing warranty
Finance Manager
Sherwood Park Toyota
2018.01 - 2020.07
- Completing credit applications, Building rapport & Gaining trust with customers, Working approvals with multiple lenders based on customers credit, Selling core products, Proficient in Reynold & Reynolds, Remittances, Gross copy per unit around $3000 per copy with high penetration of warranty
Service Advisor
Southside Mitsubishi
2015.11 - 2018.01
- Greeted customers, scheduled service appointments, Upselling all work to be sold
- Receiving customer approval for additional work with a comprehensive breakdown of parts and service charges, Writing and closing work orders, Periodically checked on the progress of vehicles during servicing and contacted the customers, Handled customer complaints with resolution, Handled customer pay/ Warranty Claims, Working with ADP/Outlook
Customer Service Rep
Baker Hughes
2008.07 - 2011.01
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems, Developed reputation as an efficient service provider with high levels of accuracy, Investigated and resolved customer inquiries and complaints in a timely and empathetic manner, Processed daily electronic and manual invoices and billed renewed invoices to clients, Accruals, SAP/Word/Excel/Outlook
Service Advisor
Noral Toyota
2005.12 - 2008.08
- Creating work orders, Warranty, Booking appointments, Cash operations, Parts ordering, Upselling all work to be sold
- Receiving customer approval for additional work with a comprehensive breakdown of parts and service charges
Education
Nursing -
Norquest College
Edmonton, AB01.2015
High school diploma -
Central Peel Secondary School
Brampton, ON01.2004
Skills
- Financial Management
- Continuous Improvement
- Verbal and written communication
- Credit analysis
- Coaching and training
- Skilled in Reynolds, CDK, PBS
- Attention to Detail
- Customer Service
- Time Management
- Computer Skills
- Teamwork and Collaboration
References Available
Available at request
Timeline
Finance Manage
Kia West Edmonton/West Side Mitsubishi
2023.10 - 2024.04
Finance Director
Camrose Chrysler
2021.07 - 2023.11
Finance Manager
Southtown Chrysler
2020.07 - 2021.07
Finance Manager
Sherwood Park Toyota
2018.01 - 2020.07
Service Advisor
Southside Mitsubishi
2015.11 - 2018.01
Customer Service Rep
Baker Hughes
2008.07 - 2011.01
Service Advisor
Noral Toyota
2005.12 - 2008.08
Nursing -
Norquest College
High school diploma -
Central Peel Secondary School
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