Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kailey-K Bennett

Brampton

Overview

6
6
years of professional experience

Work History

Claims Advisor

Desjardins
07.2022 - Current
  • Contributed to a client-centric culture by consistently providing empathetic support during stressful claims experiences.
  • Enhanced customer satisfaction by efficiently resolving claims and providing prompt and knowledgeable assistance during the claims process.
  • Managed workload and priorities to meet claims processing deadlines.
  • Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
  • Coordinated with repair professionals to ensure quality workmanship and timely completion of repairs.
  • Prepared summaries of damage, payments, and policy coverage.

Server

Nando's
04.2022 - 01.2023
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Customer Service Representative

Donkey Tees LTD
04.2021 - 04.2022
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Responding to client inquiries and requests via email and over the phone
  • Utilised CRM software for accurate record-keeping and easy access to client information during calls.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Negotiated prices, terms of sales and service agreements.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Answered customer questions about products and services.

Intern

Rehoboth Electrical Services
09.2019 - 01.2020
  • Interacted with customers by phone to provide information.
  • Assisted master electrician on some site calls.
  • Gathered, organised and input information into digital database.

Media Intern

Dreamer 2 Creator Business Magazine
04.2019 - 09.2019
  • Produced and managed company website.
  • Engaged in photography, graphic design and video content creation.
  • Assisted in magazine distribution to customers.

Teacher's Assistant

Goodmayes Primary School
06.2018 - 07.2018
  • Assisted lead teachers with lesson plan creation and materials development.
  • Supported classroom activities, tutoring, and reviewing work.
  • Supported classroom maintenance and upkeep, organising books and materials.

Education

Bachelor of Science - Forensic Psychology

University of Toronto - Mississauga
06.2025

Skills

  • Customer service
  • Problem-solving, Critical Thinking
  • Ability to work well under pressure and able to work independently and collaboratively with other staff and service providers
  • Ability to prioritise and adapt quickly in a fast pace environment whilst maintaining the highest degree of professionalism
  • Excellent interpersonal and communication skills
  • 50 WPM
  • Proficient in Microsoft Word, Excel, Powerpoint

Languages

English
Native or Bilingual

Timeline

Claims Advisor

Desjardins
07.2022 - Current

Server

Nando's
04.2022 - 01.2023

Customer Service Representative

Donkey Tees LTD
04.2021 - 04.2022

Intern

Rehoboth Electrical Services
09.2019 - 01.2020

Media Intern

Dreamer 2 Creator Business Magazine
04.2019 - 09.2019

Teacher's Assistant

Goodmayes Primary School
06.2018 - 07.2018

Bachelor of Science - Forensic Psychology

University of Toronto - Mississauga

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Kailey-K Bennett