Kailey-K Bennett
Brampton
Overview
6
6
years of professional experience
Work History
Claims Advisor
Desjardins
07.2022 - Current
- Contributed to a client-centric culture by consistently providing empathetic support during stressful claims experiences.
- Enhanced customer satisfaction by efficiently resolving claims and providing prompt and knowledgeable assistance during the claims process.
- Managed workload and priorities to meet claims processing deadlines.
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Coordinated with repair professionals to ensure quality workmanship and timely completion of repairs.
- Prepared summaries of damage, payments, and policy coverage.
Server
Nando's
04.2022 - 01.2023
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Customer Service Representative
Donkey Tees LTD
04.2021 - 04.2022
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Responding to client inquiries and requests via email and over the phone
- Utilised CRM software for accurate record-keeping and easy access to client information during calls.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Negotiated prices, terms of sales and service agreements.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Answered customer questions about products and services.
Intern
Rehoboth Electrical Services
09.2019 - 01.2020
- Interacted with customers by phone to provide information.
- Assisted master electrician on some site calls.
- Gathered, organised and input information into digital database.
Media Intern
Dreamer 2 Creator Business Magazine
04.2019 - 09.2019
- Produced and managed company website.
- Engaged in photography, graphic design and video content creation.
- Assisted in magazine distribution to customers.
Teacher's Assistant
Goodmayes Primary School
06.2018 - 07.2018
- Assisted lead teachers with lesson plan creation and materials development.
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organising books and materials.
Education
Bachelor of Science - Forensic Psychology
University of Toronto - Mississauga
06.2025
Skills
- Customer service
- Problem-solving, Critical Thinking
- Ability to work well under pressure and able to work independently and collaboratively with other staff and service providers
- Ability to prioritise and adapt quickly in a fast pace environment whilst maintaining the highest degree of professionalism
- Excellent interpersonal and communication skills
- 50 WPM
- Proficient in Microsoft Word, Excel, Powerpoint
Languages
English
Native or Bilingual
Timeline
Claims Advisor
Desjardins
07.2022 - Current
Server
Nando's
04.2022 - 01.2023
Customer Service Representative
Donkey Tees LTD
04.2021 - 04.2022
Intern
Rehoboth Electrical Services
09.2019 - 01.2020
Media Intern
Dreamer 2 Creator Business Magazine
04.2019 - 09.2019
Teacher's Assistant
Goodmayes Primary School
06.2018 - 07.2018
Bachelor of Science - Forensic Psychology
University of Toronto - Mississauga