Gurleen Meelu
Brampton,Canada
Summary
8 plus years as a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Claims Advisor
Desjardins Insurance
10.2022 - 06.2024
- Ensured accuracy of data entry by diligently reviewing and updating client records in the company database system.
- Conducted thorough investigations of complex claims to ensure accurate evaluations and appropriate reimbursements.
- Assisted clients in navigating the often complex world of insurance claims while providing empathetic support during difficult situations.
- Provided exceptional customer service by addressing client concerns and keeping them informed throughout the claims process.
- Identified fraudulent activities by analyzing patterns in submitted claims, protecting company resources from potential losses.
- Reduced claim resolution time by implementing streamlined workflow processes.
- Evaluated and settled complex insurance claims in strict timeframes.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Customer Service Representative
Kuhne + Nagel
06.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Representative
Inkeros
11.2021 - 03.2022
- Consistently achieved higher than sales targets and applied company knowledge to expertly advise clients about products and services
- Ensured excellent customer service, completed tasks accurately and in a timely manner during high volumes
- Maintained accounts with high levels of efficiency, single handedly optimized system for sales recording, and recognized for acquiring most clients in the month of January
- Enhanced customer experience with proactive communication, resolving issues promptly, and maintaining a professional demeanor.
Support Sales Associate
Tory Burch
10.2019 - 09.2020
- Formulated and consistently improved strategies to resolve client concerns and to enhance platform experience
- Developed and successfully executed new store organizational system to increase efficiency by 70%
- Efficiently handled customer requests during high volumes and consistently provided stellar customer service
Education
Holy Name of Mary Secondary School
Brampton, ON06.2016
Skills
- Active Listening
- Works Well Under Pressure
- Critical Thinking
- Computer Skills
- Teamwork and Collaboration
- Decision-Making
- Problem-Solving
- Information Gathering
- Information intake
- Call Management
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Policy Interpretation
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Customer service and support
- Organizational Skills
- Adaptability and Flexibility
- Team building
- Interpersonal Skills
- Analytical Thinking
- Professionalism
- MS Office
- Time management abilities
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Limited Working
Urdu
Elementary
Timeline
Claims Advisor
Desjardins Insurance
10.2022 - 06.2024
Customer Service Representative
Kuhne + Nagel
06.2022 - 01.2023
Sales Representative
Inkeros
11.2021 - 03.2022
Support Sales Associate
Tory Burch
10.2019 - 09.2020
Holy Name of Mary Secondary School
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