Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Claims Advisor
TD Insurance
Toronto, Ontario
05.2020 - Current
Processed incoming mail, emails and telephone calls relating to claims.
Advised claimants on the best course of action based on policies and procedures.
Provided advice on the claims process, including policy coverage and benefits.
Researched complex cases using appropriate resources.
Drafted correspondence for customers regarding their claim status or decisions made about their claim.
Assessed claims to determine eligibility and verify accuracy of information provided by customers.
Investigated, analysed and resolved customer complaints regarding claims.
Prepared detailed reports on claim investigations, decisions and outcomes for management review.
Determined liability, compensability, and benefits due on each claim.
Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Verified liability extent with reviews of police reports, medical treatment histories and other records.
Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.
Input claim information and payments into company database.
Universal Claim Advisor
TD Insurance
Toronto, Ontario
01.2019 - 05.2020
Maintained accurate records of all activities related to each claim including notes from conversations with claimants, witnesses, appraisers.
Analyzed police reports, medical records, witness statements, photographs, and other evidence to determine claim validity.
Communicated regularly with clients via telephone or email regarding their total loss claims.
Investigated and documented liability, coverage, and damages related to total loss claims.
Reviewed estimates prepared by appraisers or auto body shops regarding the cost of repairs to vehicles involved in total loss claims.
Negotiated settlements between claimants and insurers while ensuring fair compensation was provided in a timely manner.
Interviewed and spoke with specialists, witnesses, agents and claimants to record incident information.
Utilized claims software and databases for tracking and managing active claims.
Analyzed claim trends to identify potential fraud and took appropriate investigative actions.
Reviewed and interpreted police reports and witness statements to establish facts of claims.
Provided exceptional customer service, addressing concerns and questions promptly.
Investigated auto accident claims to determine liability and coverage.
Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
Claims Adjuster
TD Insurance
Torototo, Ontario
09.2016 - 01.2019
Senior Claims Adjudicator, Investments
Empire Life
Kingston, Ontario
12.2015 - 08.2016
Intermediate Claims Adjudicator
Empire Life
Kingston, Ontario
08.2001 - 12.2015
Reviewed and evaluated applications for life insurance policies to determine risk factors.
Reviewed customer claims, identified discrepancies and determined appropriate course of action.
Verified documents to ensure accuracy of information provided by customers.
Assessed medical records for coverage eligibility and benefit accuracy.
Investigated fraudulent claims by gathering evidence from various sources.
Interpreted policy provisions to determine the extent of the company's liability.
Communicated with policyholders to explain claims processes, coverage, and decisions.
Assisted in the development and implementation of claims procedures to improve efficiency.
Conducted training sessions for new hires on claims processing and company protocols.
Reviewed and processed insurance claims following company procedures and industry regulations.
Gathered proper documentation and data to prepare claims for submission.
Supported policyholders through the claims process, providing exceptional customer service.
Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.
Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Insurance Advisor / Investigations – First Response Centre (Special Assignment) at TD InsuranceInsurance Advisor / Investigations – First Response Centre (Special Assignment) at TD Insurance