SHIRLEY MUTONI
Halifax,NS
Summary
I am a driven young professional with 2+ years of experience as a Bilingual Claims Advisor for Life and Auto insurance and an academic background in Finance. I am a highly motivated person with a desire to take on new challenges. Excellent work ethic, adaptability and communication skills.
Overview
6
6
years of professional experience
Work History
Claims Advisor
TD INSURANCE
Halifax, Canada
01.2024 - Current
- Prioritize and manage workload to meet business and productivity standards
- Contribute to business objectives for operational excellence and success
- Provide sound claims advice at every customer interaction and improve overall customer experience
- Support the timely and accurate completion of business processes and procedures
- Identify, suggest, and actively participate in process improvement opportunities
- Keep abreast of emerging issues, trends, and evolving regulatory requirements
- Ensure customer problems are handled appropriately and escalating issues when necessary.
Bilingual Senior Claims Analyst
MANULIFE INSURANCE
Halifax, Canada
03.2022 - 03.2023
- Process client’s requests who are requesting to initiate a claim after the passing of a loved one
- Internal
- Use sound judgment, using systems, to determine if a claim is in good standing and can be processed.
- Determine amount of benefits payable with precision and make sure it is given to the right beneficiary
- Process accounting adjustments for policy overcharges with accuracy
- High attention to detail when processing forms and reviewing medical documents
- Determine compliance with contractual policy provisions and accurately determine the payable amount
- Provide timely customer service by telephone and written correspondence for verification of eligibility and any other claim related inquiries.
Bilingual Customer Service Professional
MANULIFE INSURANCE
Halifax, Canada
05.2019 - 03.2022
- Provide accurate and appropriate information in response to clients’ and insurance brokers inquiries
- Update clients’ information including address, contact and banking information
- Process clients’ requests including loans, claims and product quotes
- Resolve customers’ issues within given turnaround times
- Comply with company regulations by maintaining the confidentiality of clients’ information.
Sales Associate
BATH & BODY WORKS
Halifax, Canada
10.2018 - 08.2019
- Handled purchase transactions, returns, and offered in-store credits
- Trained new hires perform cash transactions, restocking, and taking in store clients’ calls.
Customer Service Representative
Best Buy
Courtenay, British Columbia
05.2018 - 09.2018
- Explained and showed to customers available devices and their features
- Recommended additional device accessories and warranties
- Maintain thorough knowledge of store merchandise
- Respond to questions and concerns about products and services and escalate calls appropriately when needed
Education
Bachelor of Commerce - Finance
SAINT MARY'S UNIVERSITY
Halifax, NS05.2022
University Transfer Program -
NORTH ISLAND COLLEGE
Courtenay, BC04.2018
Skills
- Claims Processing
- Customer Service
- Financial budgeting
- Data Analysis
- Client Relationship Management
- Document Review
- Regulatory Compliance
- Insurance Products & Services
- Financial Management knowledge
- Issue Resolution
- Strategic Planning
- Leadership & Training
- Communication
- Cross-Functional Collaboration
- Microsoft Excel
Volunteer Experience
ALL NATIONS FULL GOSPEL CHURCH Halifax, Canada
Event coordinator and Interior Design March 2019 – present
· Set up lighting and decoration for special events at church
· Altar and stage design preparation
NORTH ISLAND COLLEGE Courtenay, Canada
French Tutor November 2016 – April 2017
· Conducted tutoring sessions and assisted learners with their class assignments
· Facilitated communication and conversations in French among learners
NORTH ISLAND COLLEGE Courtenay, Canada
Event Manager January 2017 – April 2018
· Organized orientation week and student leadership retreats
· Prepared weekly meeting agendas with student leaders and faculty members
Languages
English
Full Professional
French
Native/ Bilingual
References
References available upon request.
Timeline
Claims Advisor
TD INSURANCE
01.2024 - Current
Bilingual Senior Claims Analyst
MANULIFE INSURANCE
03.2022 - 03.2023
Bilingual Customer Service Professional
MANULIFE INSURANCE
05.2019 - 03.2022
Sales Associate
BATH & BODY WORKS
10.2018 - 08.2019
Customer Service Representative
Best Buy
05.2018 - 09.2018
Bachelor of Commerce - Finance
SAINT MARY'S UNIVERSITY
University Transfer Program -
NORTH ISLAND COLLEGE
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