Justin Walker
Fontana
Summary
Hardworking, organized, ambitious professional with years of experience in customer service and the rental car industry. Great communication skills, able to excel in a fast paced environment independently or as a part of a team. Willing and eager to learn new skills. Seeking to obtain employment where my skills can be an asset and thrive.
Overview
1
1
year of post-secondary education
7
7
years of professional experience
Work History
Utility Agent
Avis Budget Group
Ontario
11.2024 - Current
- Maintained cleanliness and organization of rental vehicles and lot.
- Conducted vehicle inspections to ensure safety and quality standards.
- Monitored inventory levels of vehicles and reported discrepancies immediately.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Inspected vehicles for damages and reported findings to management.
- Managed cleaning supplies and equipment for efficiency and safety.
- Collaborated with team members to streamline cleaning processes.
- Followed company guidelines for waste disposal during cleaning tasks.
- Sanitized high-touch areas in vehicles to ensure customer safety.
- Checked tire pressure levels on vehicles prior to rental periods.
- Performed regular maintenance checks on tools used in the detailing process.
- Detected malfunctions in vehicle systems such as brakes, transmission.
- Filled fuel tanks on vehicles to ensure readiness for rentals. on vehicles prior to rental periods.
- Sanitized vehicle interiors using approved disinfectants and deodorizers.
- Reported any mechanical issues discovered during inspections to supervisor immediately.
Dispatch Assistant/Office Assistant
JDC Transportation
Fontana
07.2021 - 02.2024
- Coordinated driver schedules to optimize route efficiency.
- Managed communication between drivers and dispatch team.
- Utilized transportation management software for tracking shipments.
- Assisted in resolving customer inquiries promptly and professionally.
- Maintained accurate records of vehicle maintenance and inspections.
- Responded to incoming customer inquiries regarding order status and delivery dates.
- Resolved conflicts that arose during transportation activities such as late arrivals or damaged goods.
- Assisted with scheduling drivers according to customer requirements and ensured timely delivery of goods.
- Monitored shipment progress using GPS systems to ensure on-time arrivals at designated destinations.
- Prepared manifests and other relevant paperwork for driver pickups and deliveries.
- Coordinated communication between dispatch team members and customers regarding any changes in delivery schedule or route plan.
- Informed customers regarding estimated arrival times of shipments based on current traffic conditions.
- Reported delays, accidents, or other traffic and transportation situations.
- Maintained accurate records of dispatched items and associated information.
- Organized documents for the dispatch team, including manifests, invoices, and delivery notes.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Kept detailed and updated records of calls in physical and electronic databases.
- Monitored changes in delivery schedule and communicated changes to customers.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Received or prepared work orders.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Documented services performed, operations information, and dispatch details in system.
- Ordered supplies or equipment to issue to personnel.
- Handled incoming calls and routed inquiries to appropriate departments efficiently.
Cook
Raising Cane‘s
Fontana
02.2019 - 08.2022
- Prepared and cooked food items according to Raising Cane's standards.
- Maintained cleanliness and organization of kitchen workstations.
- Monitored inventory levels and assisted with stock replenishment.
- Operated kitchen equipment efficiently for food preparation tasks.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Followed established procedures and requirements for safe food handling, storage and service.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Organized storage areas for efficient usage of space.
- Managed portion control using correct utensils during preparation and plating.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Set up and performed initial prep work for soups, sauces, and salads.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Checked completed orders for correct quantity and quality.
- Monitored temperatures of prepared food and cold-storage areas.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Distributed food to service staff for prompt delivery to customers.
Packing, Shipping, and Receiving Assembler
Amazon
Fontana
09.2019 - 01.2021
- Pack and label products for shipment according to company standards.
- Prepare shipping documentation and ensure timely dispatch of packages.
- Prepared outgoing shipments by selecting appropriate packaging materials based on size, weight, fragility and destination of package.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Inspect incoming shipments for accuracy and quality control.
- Inspected packages for proper labeling prior to loading onto conveyor belts for shipment.
- Unloaded trucks using pallet jacks, dollies and hand carts.
- Provided assistance with loading and unloading trailers as needed.
- Assisted in unloading large trucks when needed.
- Stacked finished goods in designated areas within the warehouse.
- Restocked packaging items and tracked boxes, tape and fill materials from inventory.
- Operated shrink-wrap machines to secure products for shipment.
- Maintain a clean and organized workspace in compliance with safety protocols.
- Organized deliveries by sorting and stocking receivables
- Identified order discrepancies and damaged items and notified supervisor.
- Reported any damaged or defective items to supervisor immediately upon discovery.
- Packed, sealed or affixed postage to prepare materials for shipping.
Education
Chaffey College
Rancho Cucamonga, CA 01.2026 - 07.2026
K12 Cava Virtual Academy
San Diego, CASkills
- Transportation logistics
- Vehicle inspection
- Quality assurance
- Inventory
- Food safety
- Microsoft (Word,Excel,Windows)
- Recordkeeping proficiency
- Customer service
- Customer relations
- Problem resolution
- Problem-solving
- Team collaboration
- Time management
- Document organization
- Organizational skills
- Ensuring customer satisfaction
- Problem-solving
Timeline
Chaffey College
01.2026 - 07.2026
Utility Agent
Avis Budget Group
11.2024 - Current
Dispatch Assistant/Office Assistant
JDC Transportation
07.2021 - 02.2024
Packing, Shipping, and Receiving Assembler
Amazon
09.2019 - 01.2021
Cook
Raising Cane‘s
02.2019 - 08.2022
K12 Cava Virtual Academy