Anchal Anand
Calgary,CA
Summary
At Haniya International Travel, I am a driven professional with an established track record of providing excellent client service and creating trip packages. Demonstrated ability to improve client happiness and loyalty, proficiency in foreign languages, and knowledge of the travel business.
Skilled in using branding and reservation systems to improve service success rates. Sharp and energetic travel agent adept at analyzing and providing prompt customer service. Bilingual and well-traveled, with strong listening and interpersonal skills.
Talented Travel Assistant with previous experience providing administrative support. Experienced with a number of software applications and calendar management. Excellent communication and interpersonal abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Travel Agent Assistant
Haniya International Travel
12.2022 - 06.2024
- Assisted with developing of new marketing materials and social media campaigns to promote agency services and create leads.
- Delivered great customer service by responding quickly to concerns and maintaining a professional tone throughout encounters.
- Office administration activities included monitoring incoming calls, keeping proper filing systems, and processing payments.
- Helped to coordinate group travel arrangements, assuring a smooth trip for all attendees.
- Developed thorough trip plans that included airfare, lodging, and activity alternatives suited to each client's specific needs.
- Followed up with customers to improve customer service regarding vacation plans.
- Customer service success rates increased as concerns were resolved rapidly
Customer Service Representative/Front Desk Receptionist
Riya Travel Agent
06.2020 - 05.2021
- Travel accommodations were arranged for groups, couples, executives, and clients with specific requirements.
- Directed the automation of office procedures such as correspondence management, recordkeeping, and internet communication.
- Customer issues were resolved with empathy, leading to greater loyalty and repeat business.
- Managed high-stress situations effectively, remaining professional under pressure while settling disputes or conflicts.
- Handled escalated calls efficiently, resulting in positive results for both clients and the firm.
- Increased customer satisfaction by responding quickly to problems and providing accurate information.
Collaborated with teammates to create best practices for consistent customer service delivery.
Education
Software Developement - Information Technology
Southern Alberta Institute of Technology
Calgary, Canada04.2026
High School Diploma -
Dev Samaj Senior Secondary School
India06.2022
Skills
- Proficient in Amadeus
- Customer service focus
- Tour Package Creation
- Foreign language skills
- Reservation Systems
- Client Relationship Building
- Transportation Logistics
- Travel industry knowledge
- Travel documentation
- Airline regulations
- Company guidelines and procedures
- Travel research
- Client Consultations
- Marketing
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Full Professional
Certification
- Certified [Travel Agent Assistant], [Haniya International Travel] - [december 2022 to june 2024]
- [Travel agent Assistant] Training - [6 month]
Timeline
Travel Agent Assistant
Haniya International Travel
12.2022 - 06.2024
Customer Service Representative/Front Desk Receptionist
Riya Travel Agent
06.2020 - 05.2021
Software Developement - Information Technology
Southern Alberta Institute of Technology
High School Diploma -
Dev Samaj Senior Secondary School
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