IFEANYI OKECHUKWU
Brampton,ON
Summary
Dynamic and results-oriented professional with a proven track record at Uppal Travels Inc., where I enhanced client satisfaction through personalized itinerary planning and streamlined booking processes. Skilled in travel documentation and demonstrating exceptional cultural awareness, I significantly contributed to agency growth by improving operational efficiency and client service excellence. Also At Uppal Travels Inc., I enhanced client satisfaction and streamlined booking processes, demonstrating strong organization and customer service focus. My role in marketing and event coordination significantly increased agency visibility, leveraging my expertise in travel documentation and itinerary planning. Achieved efficient client transaction management and improved service promotion, embodying a results-driven approach with a blend of hard and soft skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Travel Agent Assistant
Uppal Travels Inc.
2020.03 - 2023.03
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
- Enhanced client satisfaction by providing personalized travel itinerary recommendations based on their preferences.
- Maintained accurate records of client transactions and correspondence within company database systems.
- Assisted in the development of new marketing materials and social media campaigns to promote agency services and generate leads.
- Assisted in organizing promotional events and marketing initiatives to increase agency visibility and attract new clientele.
- Plan, organize, direct, control and evaluate daily operations
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
- Arrange and co-ordinate seminars, conferences, etc.
- Answer telephone and relay telephone calls and messages
- Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
- Record and prepare minutes of meetings, seminars and conferences
- Greet people and direct them to contacts or service areas
- Order office supplies and maintain inventory
- Type and proofread correspondence, forms and other documents
- Educated clients on important pre-travel information such as passport requirements, visa regulations, local customs, and health advisories.
- Assign, co-ordinate and review projects and programs
Education
COLLEGE DIPLOMA - TRAVEL AND TOURISM
IBT COLLEGE
Toronto, ON05.2024
Skills
- Cultural Awareness
- Airline regulations
- Customer service focus
- Strong Organization
- Itinerary Planning
- Reservation Systems
- Travel documentation
- Travel industry knowledge
- Reservations Management
- Transportation Logistics
- Travel research
- Itineraries
- Hotel Accommodations
- Regulations and compliance
- Team Oversight
- Marketing
- Administrative tasks
- Travel insurance
- Global destinations
- Overseas tours
- Special needs travelers
- Company Branding
- Logistics support
- Service Promotion
- Documentation and Recordkeeping
Languages
English
Full Professional
Certification
- Certified Travel Agent, IBT COLLEGE - APRIL 2023 - MAY 2024
Timeline
Travel Agent Assistant
Uppal Travels Inc.
2020.03 - 2023.03
COLLEGE DIPLOMA - TRAVEL AND TOURISM
IBT COLLEGE
- Certified Travel Agent, IBT COLLEGE - APRIL 2023 - MAY 2024
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