Summary
Overview
Work History
Education
Skills
Timeline
Generic

JURMEY CHODEN

Mississauga

Summary

Managed and assisted several business entities through multiple positions. Able to perform assigned task with excellent customer service and solutions to any kinds of customers. Ensure the best work ethic through positive attitude, effective communication, utmost sense of urgency and commitment in achieving the target and goal of the management.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

GUESS
02.2024 - Current
  • Assists management with all sales associates, desk associates, and stock associates. Essential functions include people development.
  • Offer hardship solutions to customers by completing risk assessments.
  • Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.
  • Ensuring an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
  • Maintain all visual merchandising standards, directives, promotions, and ensure overall cleanliness and organization of the sales floor and stockroom.
  • Drive Sales & Profitability
  • Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
  • Meet all payroll expectations
  • Control company assets by meeting all loss prevention measures
  • Execute and comply with all company policies and procedures.
  • Use sound judgment when making decisions
  • Maintain excellent communication skill
  • Customer service experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience
  • Manages all transactions related to customer and branch calls or refers to appropriate internal business groups
  • Act with integrity and respect
  • Adapt to changes required by the business
  • Ability to handle multiple tasks simultaneously
  • Basic specialized knowledge
  • Working knowledge of federal, state/provincial, and local laws pertaining to Consumer Collections and functional area
  • Assume and complete other duties as assigned

Part time Supervisor

CARTERS OSHKOSH B-GOSH
05.2022 - 01.2023
  • Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager
  • Develops and maintains long-term, profitable relationships and expands share of wallet
  • Handles incoming calls in an informed, professional, and efficient manner
  • Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer
  • Sends out client communications, processes transactions and interacts with district manager to ensure customer needs are met
  • Integrates marketing promotions and programs into customer conversations as appropriate
  • Manages all transactions related to customer calls or refers to appropriate internal business groups
  • Escalates complex or unresolved customer situations to managers as required
  • Completes required documentation to ensure customer’s requests are accurately processed
  • Organizes work information to ensure accuracy and completeness
  • Providing exceptional customer service and shopping experience for our customers
  • Act as a brand ambassador through strong product knowledge
  • Follows documented policies and procedures to execute transactions, activities and processes within assigned authorities
  • Processing customer sales transactions accurately, following cash handling procedures
  • Acting as a team leader through my ability in maintaining interpersonal relationship with colleagues
  • Oversee the operations of the store in absence of the store manager and assistant store manager
  • Lead by example and contribute to store success by demonstrating and ensuring compliance with store policies and procedures

Experience Sales representative

NORDSTROM RACK
06.2021 - 05.2022
  • Greeting customers as they arrive and thanking them for patronage
  • Knowledge of competitive marketplace and trends in product offerings
  • Excellent verbal & written communication skills
  • Great organization skill and a good team player and collaboration
  • Excellent Analytical and problem-solving skills
  • Intermediate knowledge of Microsoft Office (Excel, Word, Outlook)
  • Strong communication and negotiating skills
  • Proven track record to work effectively in a fast-paced environment
  • Proven ability to multi-task, prioritize workload and meet deadline
  • Ensuring customers have a pleasant shopping experience
  • Helping customers locate merchandise
  • Providing relevant sales information to customers
  • Receiving and handling customer telephone call enquiries over the phone
  • Working to resolve customer complaints and involving management when necessary
  • Stocking merchandise and ensuring workstation is well maintained
  • Motivate team members and work together as team

Server

DARBAR GRILL
Manhattan
06.2018 - 03.2020
  • Company Overview: Manhattan, New York
  • Assisted guest through menu, answer questions, make recommendations ensuring excellent customer service
  • Answering and respond to phone reservations or orders, by greeting and thanking guest
  • Maintain a positive attitude that promote teamwork within the restaurant
  • Perform various guest services by taking orders, serving food and beverages to the guests promptly
  • Performed cleaning duties, such as sweeping, tidying up server station and other duties as required
  • Manhattan, New York

Education

Bachelor’s degree - Hospitality Management and Tourism

Punjab technical university
06.2011

Skills

  • Customer service
  • Team leadership
  • Visual merchandising
  • Sales strategies
  • Payroll administration
  • Risk assessment
  • Inventory management
  • Loss prevention
  • Employee training
  • Conflict resolution
  • Effective communication
  • Time management
  • Analytical thinking
  • Relationship building
  • Relationship building and management
  • Risk management
  • Task prioritization
  • Analytical skills
  • Microsoft Office Suite
  • Human resources

Timeline

Assistant Store Manager

GUESS
02.2024 - Current

Part time Supervisor

CARTERS OSHKOSH B-GOSH
05.2022 - 01.2023

Experience Sales representative

NORDSTROM RACK
06.2021 - 05.2022

Server

DARBAR GRILL
06.2018 - 03.2020

Bachelor’s degree - Hospitality Management and Tourism

Punjab technical university

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