Summary
Overview
Work History
Education
Skills
Certification
Language
Timeline
Generic

KOMAL DARPAN

Mississauga

Summary

Customer-focused professional with 2+ years of hands-on experience in financial transactions, customer service, and inquiry resolution in high-volume environments. Skilled in cash handling, transaction processing, and CRM systems, ensuring accuracy, compliance, and operational excellence. Strong verbal and written communication skills with the ability to resolve customer concerns effectively both in-person and through call center platforms. Certified in Investment Funds in Canada (IFC) and Personal Financial Services Advice (PFSA), demonstrating a strong foundation in service excellence, financial accuracy, and compliance standards. Fluent in English, Urdu, and Hindi with a working knowledge of French. Seeking to bring strong organizational, cash management, and client service skills to support municipal customer service operations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

CASHIER / CUSTOMER SERVICE REPRESENTATIVE

Adonis
09.2022 - 02.2025
  • Served as first point of contact for 100+ daily customer interactions, both in-person and over the phone, providing information, processing transactions, and resolving service inquiries.
  • Handled $10,000–$15,000 daily in cash, card, and electronic payments with 100% transaction accuracy, ensuring daily reconciliation and financial reporting.
  • Managed customer inquiries and service requests through CRM and POS systems, ensuring proper recording, data entry accuracy, and escalation where necessary.
  • Trained and supported 5+ new team members on POS operations, payment procedures, service protocols, and complaint resolution strategies.
  • Maintained confidentiality, cash security, and compliance standards, ensuring safe handling of funds and sensitive customer information.
  • Identified and de-escalated customer concerns to maintain positive service experiences, achieving a 95%+ resolution rate.
  • Balanced high-volume financial processing, customer support, and operational tasks in a fast-paced retail environment.

Education

Bachelor of Commerce -

York University
Toronto, ON
12-2025

Skills

  • Financial Skills: Cash Handling, Transaction Processing, Compliance
  • Technical Skills: CRM Software, POS Systems, Data Entry
  • Soft Skills: Communication, Problem-Solving, Team Collaboration

Certification

  • Investment Funds in Canada (IFC), Certified, gained in-depth knowledge of mutual funds, financial regulations, and investment strategies, ensuring compliance in financial advisory roles.
  • Personal Financial Services Advice (PFSA)
  • Anti-Money Laundering and Terrorist Financing – for Securities Professionals

Language

-English

-Urdu

-Hindi

-French (Elementary )

Timeline

CASHIER / CUSTOMER SERVICE REPRESENTATIVE

Adonis
09.2022 - 02.2025

Bachelor of Commerce -

York University

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KOMAL DARPAN