Summary
Overview
Work History
Education
Skills
Timeline
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ROCHELLE RICHARDS

66 Wesley Ave, Mississauga

Summary

Organized and dependable with a proven track record in customer service, administration support, and warehouse operations. Skilled at managing multiple priorities, meeting deadlines, and exceeding performance goals.

Overview

10
10
years of professional experience

Work History

Fulfillment Order Picker

Amazon
01.2019 - 07.2024
  • · Picked and packed 250-300+ items per shift, consistently meeting or exceeding Amazon’s performance target.
  • Coordinated effectively with team members to maintain consistent coverage during peak shifts.
  • Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
  • Collaborated with team to ensure efficient operations during peak periods such as Prime Day and holiday seasons.

Front Desk Receptionist

NARPA Transportation
12.2016 - 12.2018
  • · Greeted and assisted with an average of 50+ clients and visitors daily, ensuring a smooth front-desk operation.
  • Handled a high volume of phone and email inquiries, resolving 90% of issues without escalation.
  • Supported administrative operations, including data entry, scheduling appointments, and document preparations.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Call Center Representative

Empire AR Management
07.2014 - 10.2016
  • Managed high call volumes while providing exceptional customer support and building trust with clients.
  • · Processed and responded to approximately 70 emails and faxes daily, ensuring accurate and timely responses.
  • Addressed customer concerns effectively and offered appropriate resolutions, consistently exceeding monthly performance metrics.
  • · Resolved customer issues with a 95% first-call resolution rate, consistently exceeding accuracy and timely follow-up.


Education

Certificate - Office Administration- Health Services

George Brown College
Toronto, None
01-2025

Certificate - Tourism -Travel Studies

Canadian Tourism College
09.2022

High School Diploma -

Jean Vanier Catholic Secondary School
Toronto, ON
06.2014

Skills

  • Highly organized and detail-oriented, with experience balancing multiple priorities across customer service, admin, and warehouse roles
  • Flexible and dependable Open availability including evenings, weekends and holidays
  • Team player with leadership potential Collaborates effectively while excelling independently
  • Excellent verbal and written communication skills Able to engage customers and team members professionally
  • Proven ability to handle high-volume environments, including calls, emails and order fulfillment under tight deadlines
  • Technologically proficient; familiar with CRM systems, inventory tracking tools, and Microsoft Office Suite
  • Excellent problem solving and conflict resolution skills Able to de-escalate issues and provide fast, effective solutions
  • Ensure accuracy in data, order processing and client communications

Timeline

Fulfillment Order Picker

Amazon
01.2019 - 07.2024

Front Desk Receptionist

NARPA Transportation
12.2016 - 12.2018

Call Center Representative

Empire AR Management
07.2014 - 10.2016

High School Diploma -

Jean Vanier Catholic Secondary School

Certificate - Office Administration- Health Services

George Brown College

Certificate - Tourism -Travel Studies

Canadian Tourism College

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ROCHELLE RICHARDS