Summary
Overview
Work History
Education
Skills
Languages
Skills
Timeline
Generic

Jungwha Jessie Hong

9388 CAMBIE ROAD. Richmond

Summary

Extremely organized and dependable candidate with 1 year of legendary customer service as CEA at TD Kerrisdale branch and 5 years of fast-paced, dynamic work environment at the Consulate General of the Republic of Korea in Vancouver. Outstanding customer service provider through 6 years of experience working directly with the general public. Excellent leadership, interpersonal and supervising skills overseeing and coordinating the work of consular visa clerks and contractors. Willingness to take on added responsibilities to meet team goals. Successful at managing multiple priorities with a positive attitude.

Overview

10
10
years of professional experience

Work History

Customer Experience Associate

TD CANADA TRUST
01.2024 - Current
  • Deliver a legendary customer experience with every customer interaction by asking open ended questions to give advice/information he/she needs to improve his/her overall TD experience.
  • Try to build long term relationship with the regular customers and establish meaningful relationship with the prospective customers.
  • Focus on customer education on digital banking.
  • Complete a broad range of financial transactions with accuracy and efficiency.
  • Identify opportunities to refer to the right advisors and FP to contribute to meet the branch goals.
  • Support the team by not only continuously developing knowledge in my role but the roles of the other advisors.
  • Actively participate in personal performance management and development activities by continually analyzing my performance score card and LEI comments to exceed my target score.
  • Recommend improvements to work environment and practices to improve efficiency as team and to enhance customer experience and achieve operational excellence.
  • Familiarize and adhere to compliance requirements.

Customer Experience Associate

TD CANADA
09.2023 - 12.2023

Project Manager, New Cosmetics Retail Store

KJC Cosmetics Inc.
01.2020 - 04.2020
  • Acted as a liaison between the out of province investors and Amorepacific Canada(parent company).
  • Coordinated and managed an opening phase of a new cosmetics retail store(Aritaum) in collaboration with Amorepacific Canada.
  • Researched market and developed location strategies in collaboration with Amorepacific Canada to acquire retail space at a major shopping center.
  • Negotiated and signed lease on behalf of the investors with Ivanhoe Cambridge.
  • Taking care of the legal aspects of a new retail store.(permits,registrations,licenses,taxes etc.)
  • Hired a qualified contractor to work with the design team of Amorepacific Korea and acted as a liaison between them.
  • Recruited initial team members.
  • Failed to launch due to the Covid -19 Pandemic.

Visa Officer/General Manager at Visa Section

Consulate General Of The Republic Of Korea
07.2014 - 12.2019
  • Assessed and resolved visa applications in accordance with Korean immigration law and policy.
  • Delivered a high level of customer service, including handling enquires from members of the public while being confident delivering difficult messages/managing expectations.
  • Effectively managed own and team's caseloads under time pressure and within resource constraints.
  • The supervision included counselling sessions, manage difficult personnel conflicts, training for new Visa Officers, and maintain appropriate oversight of subordinate portfolios.
  • Dealt with a range of clients and stakeholders including other government offices (RCMP, Citizenship and Immigration Canada, CBSA, etc.), and responded to enquiries. Provided accurate, timely and appropriate verbal and written advice.
  • Managed incoming and outgoing money via cash and credit cards effectively on a daily basis and handled bank related transactions and cash reconciliation ensuring 100% accuracy.
  • Ensured all administration and logistics of passport delivery to applicants and logistic companies within the following jurisdictions. (BC, AB, SK, YT and NWT).
  • Met all departmental standards as advised by the management of the section. Maintained compliance to the Code of Conduct, Client Service Standards and record-keeping requirements, etc. without deviation in process.
  • Ad hoc assistant to the various Consuls and Vice-Consuls.
  • Provided executive and admin support for representational events and protocol arrangements.
  • Coordinated conference, meetings, and travel reservations.
  • Ad hoc interpreting.

Education

Bachelor of Science - Biochemistry With Distinction

University of Saskatchewan
Saskatoon, SK
2014

Skills

  • Legends runner up
  • 2651% growth score pacing 92 out of 688 (Increasing growth score exceeding peers)
  • Top 3 Referrals at Kerrisdale: (700k to FP, 300k GIC to PB, 100K US GIC and mortgage preapproval to PB)
  • Strong interpersonal skills, including the ability to be professional, courteous and deal directly with the general public and key players at a senior level both inside and outside the Consulate
  • Fast-paced environments in a team and operate in a culturally diverse environment
  • Capacity to absorb information and undertake new tasks quickly
  • Ability to manage own work, ensuring accuracy, thoroughness and quality of work and multitask
  • Strong productive and organizational skills
  • Focused and dedicated employee
  • Ability to prioritize tasks and duties
  • Discretion and confidentiality
  • Time management
  • Cash handling and reconciliation

Languages

Fully proficient in English and Korean

Skills

  • Outstanding high-level customer service provider with 6 year of experience.
  • Ability to adapt to changing demands and priorities and abide by the rules and regulations without deviations.
  • Supervisor with excellent problem solver experience overseeing and coordinating the work of the team members.
  • Ability to achieve the assigned quotas in a high stress environment.
  • Demonstrated proficiency in operating a variety of software packages including Microsoft applications for word processing, spreadsheets and databases (i.e. Word, Excel and Access).
  • Experienced to all clerical duties, data entry, file, filling forms, forecasting, mail, telephones systems, letters, etc.


Timeline

Customer Experience Associate

TD CANADA TRUST
01.2024 - Current

Customer Experience Associate

TD CANADA
09.2023 - 12.2023

Project Manager, New Cosmetics Retail Store

KJC Cosmetics Inc.
01.2020 - 04.2020

Visa Officer/General Manager at Visa Section

Consulate General Of The Republic Of Korea
07.2014 - 12.2019

Bachelor of Science - Biochemistry With Distinction

University of Saskatchewan

Similar Profiles

CREATE PROFILE
Jungwha Jessie Hong