Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Banafsha Maghbooli

Richmond Hill,ON

Summary

Compassionate and dependable professional with extensive customer service and administrative experience in fast-paced environments. Known for a strong work ethic, attention to detail, and a people-first approach. Passionate about contributing to patient care by maintaining clean, organized, and supportive spaces. Brings proven skills in communication, relationship building, and upholding high standards — ready to bring warmth, reliability, and excellence to a hospital or healthcare setting.

Overview

6
6
years of professional experience

Work History

Credit Specialist

TD Canada Trust
05.2022 - 10.2023
  • Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs whilst collaborating with internal departments for efficient resolutions.
  • Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
  • Resolved inquiries and disputes with professionalism and empathy.
  • Reduced risk exposure by conducting thorough credit analyses for new and existing clients.

Administrative Assistant (Short-Term Contract)

Office of Deputy Mayor Carmine Perelli
12.2022 - 12.2022
  • Managed administrative tasks such as answering multi-line phone system, routing callsdelivering messages to staff and greeting office visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt, helpful responses to constituents, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Customer Service Representative

Toys"R"Us
02.2020 - 01.2022
  • Greeted customers warmly and helped with purchases and product inquiries.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted in merchandising and keeping the store organized and clean.
  • Responded to customer requests for products, services, and company information.

Personal Stylist

Nordstrom
08.2018 - 12.2019
  • Consulted with clients to determine style preferences and provide appropriate recommendations for new image.
  • Increased client retention rates by offering ongoing support and follow-up consultations to ensure continued wardrobe success.
  • Maintained deep knowledge of trends, product details, and customer preferences.
  • Facilitated positive change in clients'' lives by helping them rediscover their personal style through thoughtful guidance and encouragement.

Key Holder (Managerial Role)

The Children’s Place
10.2017 - 09.2019
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.

Education

Diploma - Fashion Drafting

George Brown College
Toronto, None
04-2018

Skills

  • Empathetic service delivery
  • Skilled in communication and relationship building
  • Organized, detail-oriented, and adaptable
  • Skilled at managing rapid changes
  • Expertise in maintaining sanitary environments
  • Effective team player with proven leadership skills
  • Proficient in operating computer and POS software

Languages

English
Native or Bilingual
farsi
Native or Bilingual

Timeline

Administrative Assistant (Short-Term Contract)

Office of Deputy Mayor Carmine Perelli
12.2022 - 12.2022

Credit Specialist

TD Canada Trust
05.2022 - 10.2023

Customer Service Representative

Toys"R"Us
02.2020 - 01.2022

Personal Stylist

Nordstrom
08.2018 - 12.2019

Key Holder (Managerial Role)

The Children’s Place
10.2017 - 09.2019

Diploma - Fashion Drafting

George Brown College

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Banafsha Maghbooli