SHIMWA RUKUNDO
Summary
I am a very hardworking girl due to the way I know, and I understand how hard and better I must do my job as I have to in order to survive. I follow orders and instructions given by the supervisor and superiors. Working in peace and respect is my duty and completing all tasks that I am given on time, I am also good at following and respecting time and schedules given, I have a deep patience and adaptive.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Credit Specialist
RBC Royal Bank
Montreal
01.2024 - Current
- Taking inbound calls and helping clients in all banking areas and providing useful advice
- Identified client needs and recommended suitable banking solutions to meet their financial objectives.
- Performed detailed research on competitive offerings from other banks to ensure company’s products remain competitively priced.
- Participated in team meetings to discuss best practices for achieving business objectives.
- Resolved customer inquiries promptly and professionally, ensuring complete satisfaction with the resolution process.
- Assisted customers with opening new accounts and completing required paperwork accurately and efficiently.
- Provided guidance on loan repayment options based on individual circumstances.
- Reviewed financial statements and credit histories to determine borrower eligibility.
- Collaborated with underwriting teams to streamline decision-making processes.
- Identified trends in credit data to inform risk management strategies.
- Fostered relationships with clients to improve communication regarding credit terms and conditions.
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Reduced risk exposure by conducting thorough credit analyses for new and existing clients.
- Developed effective relationships with customers, which helped improve overall payment processes.
- Used Software and Software to perform credit appraisals, document verification and loan approvals.
Collection agent
Alorica
10.2023 - 01.2024
- A call centre agent in charge of collecting credits over the phone
- Researched customer inquiries regarding payments, credit balances, and billing adjustments, ensuring accuracy and timeliness of resolution.
- Analyzed monthly delinquency trends for the purpose of recommending process improvements or policy changes as needed.
- Actively participated in departmental meetings providing feedback on performance metrics and customer service levels.
- Performed outbound calls to delinquent customers, negotiated payment arrangements and updated account information accurately.
- Utilized multiple software systems to manage accounts receivable records including aged receivables reports and client statements.
Receptionist
Kigali Restaurant
Musanze district, Northern Province
04.2021 - 06.2022
- I was a receptionist in charge of meeting clients at the counter and solving their requests at the first point of contact and also answer inbound calls for the reservation, orders and answering questions
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents, copying materials.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Maintained accurate records of all incoming calls, messages, and visitors.
Waitress
La pallote restaurant
Musanze district, Northern province
01.2021 - 03.2021
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
- Assisted customers with menu selections and answered questions regarding food items and beverages.
- Continuously monitored tables for any additional requests or assistance needed by guests.
- Processed payments accurately using POS systems and handled cash transactions efficiently.
Education
Senior six secondary school diploma - undefined
College Sainte Marie Reine KABGAYI
01.2022
High School Diploma - undefined
Ecole Secondaire Saint Vincent Muhoza
Musanze district, Northern Province11.2018
Skills
- Languages: French and English (very fluent and best writing grammar)
- Customer Service
- Team leadership
- Public speaking
- Orienteer
- Telephone and email etiquette
- Effective communication
- Documentation review
- Loan underwriting
- Credit analysis
- Cash flow analysis
- Relationship management
- Credit policy development
- Credit scoring
- Loan application processing
- Debt restructuring
- Credit advising
- Credit data assessments
- Credit decision making
- Customer records analysis
- Customer relations
- Risk assessment
- Documentation preparation
- Compliance assessments
- Documentation management
- Application preparation
- Credit assessments
- Document evaluations
- Loan disbursements
- Loan request evaluation
- Request approval
- Teamwork
- Customer service
- Problem-solving
- Time management
Certification
High School graduate diploma
Languages
English Fluent
French Fluent
Awards
Diploma
Timeline
Credit Specialist
RBC Royal Bank
01.2024 - Current
Collection agent
Alorica
10.2023 - 01.2024
Receptionist
Kigali Restaurant
04.2021 - 06.2022
Waitress
La pallote restaurant
01.2021 - 03.2021
Senior six secondary school diploma - undefined
College Sainte Marie Reine KABGAYI
High School Diploma - undefined
Ecole Secondaire Saint Vincent Muhoza